Skip to Main Content

RingCentral Web/Desktop App

Showing 989

Increase ease of access to number pad when on a phone call.

For users who deal with a lot of phone menus it would be very nice to either have an option to default to number pad when calling or have a keyboard shortcut.
Reed Adams 17 days ago in RingCentral Web/Desktop App 1 Under review

Add a "Thank You" Emoji

I would love to be able to reacted to messages with a "Thank You" emoji. I've attached the one used on Slack.
Rachael Simmons 25 days ago in RingCentral Web/Desktop App 0 Under review

Looking to see Custom Status in HUD without having to click the profile picture

Users are unable to see the Custom Status in HUD, they can only see in the Message area/if they are sending Messages to each other; this was a feature in the old RC Phone app and we'd like to see it again in this one. Users can click on the profil...
Jake Fletcher IT 9 months ago in RingCentral Web/Desktop App 0 Under review

Admin user can disable the feature for users to modify call queue settings. Users should not be able to change status from available, unavailable, or busy. Users should not be able to forward calls.

Users should not be able to change status from available, unavailable, or busy. Users should not be able to forward calls.
Corey Mcmillan 3 months ago in RingCentral Web/Desktop App 1 Under review

Out of office message for texts

With clients starting to utilize the texting feature with our team, we need to be able to notify our clients if they text a team member who is out of the office - like you do with emails. It would be great if this could pull in from the out of off...
Emily Westmoreland 4 months ago in RingCentral Web/Desktop App 1 Under review

Alert for Call Queue Voicemails in RingCentral App

An alert for Call Queue Voicemails in RingCentral App would be beneficial for users and help productivity. Perhaps something similar to the HUD that shows the queues that the employee is part of and access to listen to the message though RC App. H...
Brett Tedeschi 3 months ago in RingCentral Web/Desktop App 0 Under review

Make the SMS resend icon actually work

When an SMS message fails to send there is a small red redo/resend arrow next to it. It however does nothing but in the "desktop phone" app this resend button works to resend the message.
Jesse Barnes about 1 month ago in RingCentral Web/Desktop App 1 Under review

all number normalisation / modification

Call numbers that are not stored in E.164 (e.g. in connected CRM systems) should be callable. Specifically, there are customers who currently have systems in which the phone numbers are not entered correctly. These customers cannot switch to Unify...
Manfred Horsch 6 months ago in RingCentral Web/Desktop App 0 Under review

Folders or Subcategories within the HUD Feature

Having the ability to create folders or subcategories under the HUD feature would allow those user's who have many extensions listed, to be able to sort through those extensions to more easily locate the extensions they need at any particular mome...
Haley Petrick 12 months ago in RingCentral Web/Desktop App 2 Under review

Enable the downloading of Failed Outbound Faxes

Right now, there is no download feature for failed outbound faxes. The download feature was there before (not now). Please add the feature back as it is very useful for us.
GMENU.NET Online 10 days ago in RingCentral Web/Desktop App 0 Under review