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RingCentral Web/Desktop App

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Checkbox beside Fax Messages (to check off when fax has been reviewed)

I get so many fax messages, and I can't always check them right away. Usually I'll save the fax message as a PDF if the relevant file folder (for client files -- I'm a lawyer). But I don't always have time. It would be great if there were a checkb...
Ryan Dancey about 1 month ago in RingCentral Web/Desktop App 0 Under review

Recording permissions

There should be an option to allow certain users access to other users direct call recordings. We should be able to delegate a department supervisor access to their employees recordings.
Billy Creasy about 1 month ago in RingCentral Web/Desktop App 0 Under review

Message Layout

In the app for messaging, could the message we sent be on the right side of the screen like in Teams, and the other members messages be on the left side? It's so hard to read right now with everything on the left side.
Deana Pollard about 1 month ago in RingCentral Web/Desktop App 0 Under review

Add Message like features to SMS Threads

We text our clients a LOT. To the point it can be difficult to keep track of things that have been addressed or not. Having some of the functionality available in normal Messages for SMS threads would be a huge help to manage them. I realize SMS d...
ITX Lab about 1 month ago in RingCentral Web/Desktop App 0 Under review

Edit option for custom status

In addition to the 3 main status options (Available, Do Not Disturb and Invisible), there is an editable status designation. This option has 6 defaults with a corresponding emoji (Out of office, In a meeting, etc.) or one can edit the phrase and e...
Greg Huber about 1 month ago in RingCentral Web/Desktop App 0 Under review

Quick Replies available to unparked emails

Quick Reply capabilities doesn't appear to work to unparked emails, which is impacting company standardised replies and hyperlinks. Can this please be looked at and made available in Max Agent Emails?
Tracy Turra about 2 months ago in RingCentral Web/Desktop App 0 Under review

change ring music ring central for Google extension

Ring central for Google is very practice. But here are only one choice for the ring music and it's awfull! Will it be possible to choice more music for this extention? Thank you
Elena HENAFF about 2 months ago in RingCentral Web/Desktop App 0 Under review

Call Queue voicemails available in RC APP and GUI interface

Ability to view/listen/delete voicemails left in a call Call Queue from both RC app and web interface.
Benny Martinez about 2 months ago in RingCentral Web/Desktop App 1 Under review

Customize Default Statuses for RingCentral Desktop/Phone App for Company wide

Be able to change the default statuses for a company as a whole. This will allow us to reflect what we use most common versus what RC has decided.
Tyler Hungness about 2 months ago in RingCentral Web/Desktop App 0 Under review

block incoming caller ID

I would like to block incoming caller id name and number for a single extn. in our legal dept for anonymous calls.
Rafi Rimer about 2 months ago in RingCentral Web/Desktop App 1 Under review