RingCentral Web/Desktop App

You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.

In the RingCentral Classic (GLIP) app, there existed a plethora of file upload sources, not the least of which was the widely-used OneDrive platform. The new RingCentral app lacks these options. It only has the ability to attach files from the loc...

In addition (or maybe instead of?) the standard pre-built status messages, it would be helpful to have some of your previous status messages as well. For instance, we're often indicating where we are...at the office, working from home, etc. It wou...

Some of my co-workers pre-maturely send unfinished messages by hitting enter. Their assumption is enter will move to the next line (as on email). Instead it sends half of their message and often creates confusion. It would be nice to have the opti...

On the old desktop/browser app, you could see a snippet of the beginning message of the most recent sms messages & you could scroll down to see older messages. When we had to switch to the new desktop/browser app, that feature went away & ...

If users simply turn on DND, they can't even take internal calls. We need this option in the new app!!

Tasks are a great tool for organization and communication within the unified RingCentral App. The RingCentral Classic app has the ability to add a subject line to new tasks while the new RingCentral App does not have this ability.

I would love to see a search bar for texts so I can search for the last time I texted someone. I do a lot of group texts, so I cannot just pull up the individual contact to see the history. I would love to be able to search for all the group texts...

User would like to have the option to do Call forwarding from User to User using the RC Unified app. Call forwarding works in RC Phone - but users are migrating all their member in using RC App (Unified).

This would allow us to launch external applications at the time of incoming call in the same way that we do when using the Phone app. Things like screen pops with additional information from our CRM can be initiated with this functionality.