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RingCentral Web/Desktop App

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Add RC internet fax printer to unified app

Please add the internet fax printer driver to the unified app, this is currently part of the desktop phone app and we desperately need this to move forward with using the unified app. This has nothing to automatically printing faxes so please do n...
Jesse Barnes 2 months ago in RingCentral Web/Desktop App 1 Under review

Please add an optional setting to automatically forward all calls when on a call or video.

When on a call, there is currently no way to automatically silence or forward incoming calls. This is disruptive to the current call, especially because the ringing of the incoming call is louder than the person on the current call. The user can c...
Brita Rust over 1 year ago in RingCentral Web/Desktop App 0 Under review

Desktop App: Memory Usage too high

Has anyone else noticed that the Softphone application gobbles up memory? My front counter PC is an average PC. Dual Core, 4GB of memory, hybrid hard drive. Lately I've noticed it was just dogging. HD light on constantly. All I ever really run on ...
over 2 years ago in RingCentral Web/Desktop App 4 Under review

Voicemail setting should show up in desktop app when Voicemail Setting is selected in the Role

Desktop App > Settings > Phone > Voicemail ONLY shows up in the desktop app when Notifications is checked under User Settings in the assigned Role. It would make more sense for this to show up when Voicemail Settings is checked, as we hav...
Michael Shupe 5 months ago in RingCentral Web/Desktop App 0 Under review

Disable RingCentral App Auto-Update on macOS

On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end resul...
Eric Crist over 1 year ago in RingCentral Web/Desktop App 2 Under review

Control Calls Using a Desk Phone With the Desktop App

Currently, our office is set up so that when receiving or making a call, users can use either their desk phone or the RingCentral desktop app if their computer has a microphone. Most of our users prefer to use the desk phone, or need to due to not...
Scott VanDyken 6 months ago in RingCentral Web/Desktop App 3 Under review

Manually change status while "In a meeting"

While having your status follow your calendar, it is not possible to manually change your status from In a Meeting to anything else during scheduled times. Your status should allow manual override of In a Meeting should someone still need to accep...
Billy Creasy about 2 months ago in RingCentral Web/Desktop App 0 Under review

Be able to turn off Emergency Location requests

Our company has no office; everyone works from their homes. Every day the RingCentral app asks for an emergency location. We have one mailing address and that's what I put in, but the next day it asks again. Being that everyone works from their ho...
J Lee Harshbarger about 2 months ago in RingCentral Web/Desktop App 0 Under review

Have diffferent folders in for text messages, so that we can keep our inbox neat and tidy

When texting a lot of clients, we get many responses and need a way to filter out the different clients to different folders
Steve Johnson 3 months ago in RingCentral Web/Desktop App 0 Under review

Remove Profile Picture

Please include the ability to remove (not change) profile picture and change to initial system default.
Guest over 1 year ago in RingCentral Web/Desktop App 7 Under review