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RingCentral Web/Desktop App

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Add the ability to remove Integrated Calling to iPhone

You have a feature for, what you call, Integrated Calling. You can see it from here. https://support.ringcentral.com/article/9126.html#ReceiveIncomingCall In that link you state that it can be disabled so that the user does not have to see the Rin...
Guest about 2 years ago in RingCentral Web/Desktop App 4 Future consideration

Change Main Site Name in Admin Portal

We have multiple sites. We can change all of our site names except for our headquarters (which the account is tied to). Like to be able to change 'Main Site' name to our City location.
Guest about 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Copy and Paste multiple phone numbers at a time on "To: Field" for SMS

It would be best if the RingCentral application, allows copy and paste of phone numbers from .csv file or excel file on the "To: Field", especially if there are multiple numbers they need to Enter.This will lessen the time and provide ease to user...
Guest about 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Bi-weekly recurrence for events in Ring Central (GLIP)

Can you add an option for recurring to be bi weekly or bi monthly I am trying to create schedules and these schedules change every 2 weeks so I have to make them all individual instead of just once and allowing it to recur.
Rachael Parkins over 2 years ago in RingCentral Web/Desktop App 3 Future consideration

Call Selected Number Hotkey

Please add a hotkey for Call current selection to the new RingCentral App, like the one available in RC Phone. This is the most important hotkey for our users.
Cj Wiliams over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Tool to clear out app history (profile pic, conversations, messages, etc.) before reassigning an account to a new user.

When a staff member leaves and is replaced, the new person is assigned their predecessor's phone number and therefore inherits the old user's app settings, chat history, profile picture, etc. I would like an option for the admin to wipe the accoun...
Lisa Feinman about 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Fax Cover Page using the Ringcentral App desktop

We have Google Contacts synchronized on the app with all information. When we send fax using the same app, it does not auto-populate the recipient information (like first and last name, company and business phone etc..) in the cover page.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Conference/3-way calling Automatic recording

Hi there, We just made an internal investigation and not all of the conference call are being recorded. Why is that so? Your Facebook Support said that it isn't possible but we were able to record conference calls that we use for training. But, wh...
Guest over 2 years ago in RingCentral Web/Desktop App 2 Future consideration

For Super Admin to access other users Glip messages

For Super Admin to access other users Glip messages
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Give administrators the ability to switch of the RC App " App status"

When my RC app is minimized in my mobile phone screen or the mobile phone is on standby, the RC"app status" is grey (invisible). This "app status" in displayed to other agents when they try to transfer a call to me. This is confusing for them. Onl...
Nathalie Bourlat about 2 years ago in RingCentral Web/Desktop App 0 Future consideration