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RingCentral Web/Desktop App

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Ability to have hold music start at different intervals, or the ability to have multiple hold music that will be selected randomly

We have hold music that has about 7 different topics. When somebody is put on hold they automatically just here the first topic as it always starts at the start. We would like to have these randomized so other topics in the hold music can play fir...
Christine Cullen about 3 years ago in RingCentral Web/Desktop App 0 Future consideration

Call Selected Number Hotkey

Please add a hotkey for Call current selection to the new RingCentral App, like the one available in RC Phone. This is the most important hotkey for our users.
Cj Wiliams about 3 years ago in RingCentral Web/Desktop App 0 Future consideration

Disable viewing of company contacts in a specific extension

We would like to be able to not have the company contacts be viewable to all extensions.
Guest about 3 years ago in RingCentral Web/Desktop App 0 Future consideration

Send email confirmation after you have sent a text message

Currently, we only receive an email after our client responds. It would be helpful for documentation purposes if we could also receive an email after we have texted the client.
Guest about 3 years ago in RingCentral Web/Desktop App 0 Future consideration

Add the ability to copy and paste an image into an outgoing text message

No description provided
Guest about 3 years ago in RingCentral Web/Desktop App 1 Future consideration

Copy and Paste multiple phone numbers at a time on "To: Field" for SMS

It would be best if the RingCentral application, allows copy and paste of phone numbers from .csv file or excel file on the "To: Field", especially if there are multiple numbers they need to Enter.This will lessen the time and provide ease to user...
Guest about 3 years ago in RingCentral Web/Desktop App 1 Future consideration

Bi-weekly recurrence for events in Ring Central (GLIP)

Can you add an option for recurring to be bi weekly or bi monthly I am trying to create schedules and these schedules change every 2 weeks so I have to make them all individual instead of just once and allowing it to recur.
Rachael Parkins about 3 years ago in RingCentral Web/Desktop App 3 Future consideration

Fax Cover Page using the Ringcentral App desktop

We have Google Contacts synchronized on the app with all information. When we send fax using the same app, it does not auto-populate the recipient information (like first and last name, company and business phone etc..) in the cover page.
Guest about 3 years ago in RingCentral Web/Desktop App 0 Future consideration

Handle missed calls option - Add the ability to return caller to the staff member that transferred it

If "Take message" is not enable, when they have the option o transferring the caller to a group or to disconnect the call. Obviously discounting the call is bad customer service, however transferring to a group is not always the best option. WE wo...
Christine Cullen about 3 years ago in RingCentral Web/Desktop App 0 Future consideration

Ability to add a contact's extension number to the phone number when inputting a contact on the web version

When inputting a contact through app.ringcentral.com there is no option to add the person's extension without getting an error message. The only way to do this is to open the app on the phone where it will accept the extension by adding * and the ...
Guest about 3 years ago in RingCentral Web/Desktop App 3 Future consideration