RingCentral Web/Desktop App

We use the option to provide pop up information (website) about the customer for our customer care team and it is really usefull. The issue is the URL is opened for every incoming call, including internal ones.Is it possible to add the option so t...

I need ring central to pass the original caller id when transferring currently it passes the caller id from the agent that picked up the call meaning I can't track the calls outside of ring central.

Some Companies do not want to allow their users to pause an automatically recorded call. There is no option to disable this pause recording option when on an active call from the desktop app. Possible solution is to Create an item under role to re...

To have the ability to block SMS directly from the RC app log

Would be helpful to have the ability to transfer a call to an external number easily without having to type the external number.

A way to c onnect calls to live radio broadcasting.

Queue names are not displayed in the missed call history for internal numbers on the RC app. They are displayed for external numbers in the RC app, and for both internal and external numbers in the service portal and desk phone history. It would b...

When an admin has Company Directory disabled, users are not able to internal SMS other company users unless they have their email address. Please see https://support.ringcentral.com/article-v2/Managing-the-Company-Directory.html?brand=RingCentral&...

when they reply to an SMS, even if the sender's number is open in the app, it should still be treated as unread.

customer wants to have the ability to turn off the ringcentral app, even without turning off the callforward in the extension