RingCentral Web/Desktop App

We use the old RC Phone app still largely because this feature does not exist yet in the newer desktop app. Currently, texts can be forwarded to a new number but cannot be edited before sending.

The customer utilizes the HUD to see extensions that are active, online, offline, etc. Almost all end-users use the app which show in the HUD correctly but we've got 6 Polycom phones where the status does not change between when the phone is in us...

We have finished with the SMS registration for about two weeks. Last step was to assign the numbers to the campaign. We are still getting a message banner when we launch Ring Central and it is confusing some of the users into thinking they need to...

Need to share MAC audio in the RingCentral Video Meeting. Currently, Mac users can only share computer audio when they are sharing a Chrome or Microsoft Edge browser tab.

While in a RingCentral meeting, our users would like to have shared screens and participant camera feeds in separate windows, so that the screen share can be maximized to full screen on one monitor and the participant camera feeds can be dragged o...

Setup Multiple Voicemail Recipients for Queue for the users to check the messages in RC App (desktop and mobile

Let someone transfer a caller direct to voicemail when that ext has their missed calls going to a call queue.

Hi, My client does not have a receptionist nor do they have dedicated staff to each phone. When the calls come in they go to the call queue and if a vmail is left, one of the members in that call queue would need to address it and delete it from t...

When viewing all voice mail messages you have the ability to select the checkbox in the header to select all voice mail messages. If you have more than 50 voice mail messages and you select them all and click delete, nothing happens and there is n...

As more companies move to VDI for simplicity, standardization, and security, it would be nice if RingCentral worked across all of them. I've heard there is already SOME support for Citrix and/or AWS, but AVD is rapidly gaining adoption, particular...