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RingCentral Web/Desktop App

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Manage external apps or URLs for incoming calls - add option for "external calls only"

We use the option to provide pop up information (website) about the customer for our customer care team and it is really usefull. The issue is the URL is opened for every incoming call, including internal ones.Is it possible to add the option so t...
Piotr Sikora about 1 month ago in RingCentral Web/Desktop App 0 New

pass the original did on call tranfer

I need ring central to pass the original caller id when transferring currently it passes the caller id from the agent that picked up the call meaning I can't track the calls outside of ring central.
salvador ocana about 1 month ago in RingCentral Web/Desktop App 0 New

Create an item under role to remove a user's ability to pause an automatically recorded call

Some Companies do not want to allow their users to pause an automatically recorded call. There is no option to disable this pause recording option when on an active call from the desktop app. Possible solution is to Create an item under role to re...
Nordicom Tech about 1 month ago in RingCentral Web/Desktop App 0 New

Option to block SMS in RC App log

To have the ability to block SMS directly from the RC app log
Ralph Reyes about 1 month ago in RingCentral Web/Desktop App 0 New

Transfer to External Number

Would be helpful to have the ability to transfer a call to an external number easily without having to type the external number.
James Peterson about 1 month ago in RingCentral Web/Desktop App 0 New

Connect calls to live radio broadcasting

A way to c onnect calls to live radio broadcasting.
Jessa Remo about 1 month ago in RingCentral Web/Desktop App 0 New

display queue name for internal numbers in RC app missed call history

Queue names are not displayed in the missed call history for internal numbers on the RC app. They are displayed for external numbers in the RC app, and for both internal and external numbers in the service portal and desk phone history. It would b...
Zach Meyer about 1 month ago in RingCentral Web/Desktop App 0 New

Allow internal SMS via extension number when Company Directory is disabled

When an admin has Company Directory disabled, users are not able to internal SMS other company users unless they have their email address. Please see https://support.ringcentral.com/article-v2/Managing-the-Company-Directory.html?brand=RingCentral&...
Sarah Heriford about 1 month ago in RingCentral Web/Desktop App 0 New

when they reply to an SMS, even if the sender's number is open in the app, it should still be treated as unread

when they reply to an SMS, even if the sender's number is open in the app, it should still be treated as unread.
Richard Dean Espiritu about 1 month ago in RingCentral Web/Desktop App 1 New

ability to turn off the app even call forward is enable

customer wants to have the ability to turn off the ringcentral app, even without turning off the callforward in the extension
company . about 1 month ago in RingCentral Web/Desktop App 0 New