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RingCentral Web/Desktop App

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HUD restrict extensions in desktop application

As of right now RingCentral allows any user given HUD access in the RC Desktop APP to add any extension in the company (including executive staff). Allowing them to easily see the names of callers, recipients and length of call. This must be addre...
Admin-Steven Galante 4 months ago in RingCentral Web/Desktop App 0 Under review

Adjust time on Administration>Message data export to reflect site time zones.

It would make the data easier to understand if the data was not in GMT. If there were an option to select the time zone, or if the data would simply use the time zone of the user/site, that would be excellent.
Mario Nardone 4 months ago in RingCentral Web/Desktop App 0 Under review

Have RingCentral App automatically remove SMS conversations when a user Opts Out

Under the new TCR, users are able to opt out of SMS conversations. The RingCentral App should have automation in place to remove or not allow the RingCentral user to responde to that conversation.
Jack Krienen 4 months ago in RingCentral Web/Desktop App 0 Under review

Add the DID reports to monthly reports, Add information of devices and serial numbers of phone to analytics reports

To make it easier and more convenient than checking each devices or each information in admin portal
Jhaycee Amores 4 months ago in RingCentral Web/Desktop App 0 Under review

Show status directly in the HUD

We would like to see the status of colleagues directly in the HUD. Would it be possible to have status as a separate column next to availability. So that you can see the status in the overview and don't have to click on the profile first.
Robin Nikol 4 months ago in RingCentral Web/Desktop App 1 Under review

Allow Group/Team SMS Sharing

Please add the functionality to allow the system admin/authorized user assigned to a particular group be able to see SMS shared within the group.
Jasmine Booji 4 months ago in RingCentral Web/Desktop App 0 Under review

Please Add a Downloadable RingCentral App for Macbook M2 Chip

Dial Pad is missing in M2 Chip when RingCentral Desktop App is installed.
Gideon Balbarino 4 months ago in RingCentral Web/Desktop App 0 Under review

3 extensions or phone numbers in one application

To have an option to log in to three extensions in one application.
Rinny Dela Cruz 4 months ago in RingCentral Web/Desktop App 0 Under review

Auto Assign New Users to HUD

It would be extremely useful to have a new user automatically added to existing user's HUD automatically. This would ensure that all users can quickly contact a new user and not have to worry about manually adding them.
Jason Aubuchon 4 months ago in RingCentral Web/Desktop App 0 Under review

Shared Status directly shown in the HUD

Last 10 years we used xphone with the teampanel. (its like the HUD of RingCentral). It would be a great improvement if the shared status shown in the HUD directly.
Matthias Georg Mest 4 months ago in RingCentral Web/Desktop App 0 Under review