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Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I have a flow in which if the person stays on the line I would like it to goto an extension. Currently the greeting repeats 3 times before going to the extension. This is not desired. It would be better if it repeated only once before going to the extension. With everything being configurable why is this setting hard coded? Thanks.

As it will give the customers option to select how many times they want the IVR Menu Greeting to play in case the caller will not press anything. As right now its fixed to play the IVR menu 3 times. As some customers will really not prefer to stay...
Guest over 1 year ago in RingCentral Web/Desktop App 2 Under review

Colorblind Setting

Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red...
Greg Vermilion about 2 years ago in RingCentral Web/Desktop App 3 Under review

Creat multiple contact lists - The ability to create a "Client" contact list.

The ability to create a "Client" contact list in addition to the "Personal" contact list, so client and person contacts are separate. I am surprised since this is a Business Account that this is not an option. Also, each user should be able to cre...
Theresa R. Fritz about 2 months ago in RingCentral Web/Desktop App 0 Under review

Share computer audio through desktop app RC MVP

Many users have migrated over from RC Meetings which is retired. We would like to be able to share computer audio in the desktop app rather than using the web app version to share computer audio.
Jake Fletcher IT 4 months ago in RingCentral Web/Desktop App 1 Under review

Auto DND while computer locked

I work in a help desk capacity and I think an extremely useful feature might be a toggle for Auto DND mode while computer is locked. I primarily answer calls on my computer and would like to be able to step away from my desk and return without hav...
David Basara about 2 months ago in RingCentral Web/Desktop App 0 Under review

Add Titles to Recorded Meetings

Currently when looking at your recorded meetings it titles then "Scheduled Meeting" instead of the Meeting name, or a custom name we can title the recording. Having the recording titled with either the meeting name or allowing a custom name will g...
Stephen Powell Ext. 1170 6 months ago in RingCentral Web/Desktop App 0 Under review

Have diffferent folders in for text messages, so that we can keep our inbox neat and tidy

When texting a lot of clients, we get many responses and need a way to filter out the different clients to different folders
Steve Johnson 5 months ago in RingCentral Web/Desktop App 0 Under review

Add an option to the RingCentral app that allows you to open the app minimized.

Pretty straight forward and I can't believe that you didn't think of this idea already. You DO have an option to start the app on Windows startup, but it would be really nice if the app also started MINIMIZED.
Leo Cira 5 months ago in RingCentral Web/Desktop App 0 Under review

Set login option for agents (Admin)

Admin would like to request an option to set the agent login option and remove all of the others in the RC app. They would like to disable the options that are not used by their company. "Is there anyway to disable the other login options of our R...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

RingCentral App for Linux

be able to install RingCentral App Desktop for Linux users on their computer
Denice Abbey Dizon over 1 year ago in RingCentral Web/Desktop App 4 Under review