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RingCentral Web/Desktop App

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Live Monitoring a user not a call

Instead of live monitor (listen) to a call, it would be great if you could monitor (listen) to all calls from a user instead of "dial in" to each call. The use case is, that we have coaches who listen to our calls from our users e.g. one hour. Cur...
Michael Elsing 5 months ago in RingCentral Web/Desktop App 1 Under review

Upload custom ringtone

This would be great if you could implement this, I noticed it is already possible for hold music and greeting. I do not really like any of the default ringtones so it would be excellent if you could make this possible! Thanks!
Colin Lewis 2 months ago in RingCentral Web/Desktop App 0 Under review

Text Auto Reply when out of the office

My customers are getting used to texting me. When I am out on vacation, there is no way for them to know that I am not in the office and not checking text messages. This would be very helpful.
Lisa Benway 8 months ago in RingCentral Web/Desktop App 3 Under review

Remove Profile Picture

Please include the ability to remove (not change) profile picture and change to initial system default.
Guest about 2 years ago in RingCentral Web/Desktop App 8 Under review

sound reminder that a call is on hold

wanted to have a sound reminder that a call is on hold a customer said that when they place the call on hold they are doing other things and it is much better if there is a sound reminder that a call is on hold.
Glady Lyn Ubaldo 4 months ago in RingCentral Web/Desktop App 0 Under review

Ability for Queue managers to be notified when call is waiting

It would be beneficial for queue managers to receive a notification that there is a call waiting in the queue. A notification through the Avaya Cloud app or Office app would be great so that managers are aware that there is a call waiting and can ...
Stephanie Rensburg 5 months ago in RingCentral Web/Desktop App 1 Under review

Allow on hold music from an audio channel on the computer

I use the product to take calls for my blogcast. I want the people on hold to hear the live show. I want to pass the audio through one of my available audio channels on my PC.
Egberto Willies about 1 month ago in RingCentral Web/Desktop App 0 New

Add a button in RingCentral to launch an external URL

We would like to : add a custom button in the Dialer be able to select the option "on click of button" to launch an external url using that button
Haja Camara about 1 month ago in RingCentral Web/Desktop App 0 New

Option to disconnect one party in a conference call

We should have the option to disconnect the last call dialed or either number dialed in a conference call if we initiated the call our ourselves with both numbers.
Crystal Aikman 9 months ago in RingCentral Web/Desktop App 0 Under review

Stop with the tutorial popups

Every single time I open the desktop app it just HAS to darken the screen and tell me something new. Stop it.
Billy Hartzel about 1 month ago in RingCentral Web/Desktop App 0 New