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RingCentral Web/Desktop App

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Ability to add a contact's extension number to the phone number when inputting a contact on the web version

When inputting a contact through app.ringcentral.com there is no option to add the person's extension without getting an error message. The only way to do this is to open the app on the phone where it will accept the extension by adding * and the ...
Guest almost 3 years ago in RingCentral Web/Desktop App 3 Future consideration

For Super Admin to access other users Glip messages

For Super Admin to access other users Glip messages
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Future consideration

Give administrators the ability to switch of the RC App " App status"

When my RC app is minimized in my mobile phone screen or the mobile phone is on standby, the RC"app status" is grey (invisible). This "app status" in displayed to other agents when they try to transfer a call to me. This is confusing for them. Onl...
Nathalie Bourlat almost 3 years ago in RingCentral Web/Desktop App 0 Future consideration

Nicknames

There should be another field in account creation for nick names. This would be helpful for people who wish to go by something other than their legal name.
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Future consideration

Enable SMS for New Zealand numbers

Hi, It would be helpful if we have the ability to enable SMS feature for New Zealand numbers. It will be a big help if users can communicate thru SMS with their clients in New Zealand using their New Zealand number as SMS ID.
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Future consideration

Configuration Data Export or Report

It would be nice to have an option within the service portal for administrators to export, or at least generate a report, configuration data. As it stands today only the Users have an export option and it doesn't export everything. Data export for...
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Future consideration

Administration of SMS history when reassining extension

The problem I ran into is assigning a new user to an unassigned extension: Old SMS history was available to the new user. Problem: C-Level or other VIP users may have communicated sensitive data that would otherwise be restricted to the new employ...
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Future consideration

To show the called number on the call queue to show on the RingCentral App

Currently we have the setting set to show the called number on the call queue but it is only working on a desk phone and RingCentral Phone App. Hoping we will also have this working using the RingCentral App
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Future consideration

Fix Custom Rule Issue for Call Queue Members

Apparently, on September 1, 2020, RingCentral removed the ability to apply custom rules for users in queues. https://support.ringcentral.com/s/article/11205-Call-Queue-Overflow-Call-Handling-Behavior?language=en_US Scenario: User is assigned to an...
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Future consideration

Cmd + Enter should send a new message in RC App

RC on Mac. This is fairly standard across the web: enter text into a textbox press cmd enter form posts to server But when I press enter or cmd enter in a text compose window it won't send. I have to move my hand off the keyboard to actually send....
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Future consideration