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RingCentral Web/Desktop App

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Nicknames

There should be another field in account creation for nick names. This would be helpful for people who wish to go by something other than their legal name.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Enable SMS for New Zealand numbers

Hi, It would be helpful if we have the ability to enable SMS feature for New Zealand numbers. It will be a big help if users can communicate thru SMS with their clients in New Zealand using their New Zealand number as SMS ID.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Configuration Data Export or Report

It would be nice to have an option within the service portal for administrators to export, or at least generate a report, configuration data. As it stands today only the Users have an export option and it doesn't export everything. Data export for...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Administration of SMS history when reassining extension

The problem I ran into is assigning a new user to an unassigned extension: Old SMS history was available to the new user. Problem: C-Level or other VIP users may have communicated sensitive data that would otherwise be restricted to the new employ...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

To show the called number on the call queue to show on the RingCentral App

Currently we have the setting set to show the called number on the call queue but it is only working on a desk phone and RingCentral Phone App. Hoping we will also have this working using the RingCentral App
Guest over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Handle missed calls option - Add the ability to return caller to the staff member that transferred it

If "Take message" is not enable, when they have the option o transferring the caller to a group or to disconnect the call. Obviously discounting the call is bad customer service, however transferring to a group is not always the best option. WE wo...
Christine Cullen over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Ability to have hold music start at different intervals, or the ability to have multiple hold music that will be selected randomly

We have hold music that has about 7 different topics. When somebody is put on hold they automatically just here the first topic as it always starts at the start. We would like to have these randomized so other topics in the hold music can play fir...
Christine Cullen over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Ability to add a contact's extension number to the phone number when inputting a contact on the web version

When inputting a contact through app.ringcentral.com there is no option to add the person's extension without getting an error message. The only way to do this is to open the app on the phone where it will accept the extension by adding * and the ...
Guest over 2 years ago in RingCentral Web/Desktop App 3 Future consideration

Fix Custom Rule Issue for Call Queue Members

Apparently, on September 1, 2020, RingCentral removed the ability to apply custom rules for users in queues. https://support.ringcentral.com/s/article/11205-Call-Queue-Overflow-Call-Handling-Behavior?language=en_US Scenario: User is assigned to an...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Cmd + Enter should send a new message in RC App

RC on Mac. This is fairly standard across the web: enter text into a textbox press cmd enter form posts to server But when I press enter or cmd enter in a text compose window it won't send. I have to move my hand off the keyboard to actually send....
Guest about 1 year ago in RingCentral Web/Desktop App 1 Future consideration