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RingCentral Web/Desktop App

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Code snippet is narrow, needs to expand to width of window

It's nearly impossible to read a code snippet at the moment. Basically the options are to copy the entire thing to a local text editor or download. Please make it easier to view in the app
Rick Case x567 (PT) over 1 year ago in RingCentral Web/Desktop App 2 Under review

Per-user outbound caller ID list customization and search feature.

We have 281 company numbers and it would be nice if we could customize the outbound caller ID list list on a per-user basis so that users would only see the numbers they need to call out of. Currently, they have to wade through every single compan...
Michael Shupe over 1 year ago in RingCentral Web/Desktop App 3 Under review

Disable Recording Function for Specific Users

There are certain members in our company that should never have their calls recorded. Since a lot of people work from home, they should be able to have privileged conservations without the line being recorded.
Guest over 1 year ago in RingCentral Web/Desktop App 3 Under review

all number normalisation / modification

Call numbers that are not stored in E.164 (e.g. in connected CRM systems) should be callable. Specifically, there are customers who currently have systems in which the phone numbers are not entered correctly. These customers cannot switch to Unify...
Manfred Horsch 2 months ago in RingCentral Web/Desktop App 0 Under review

Call Handling- forward calls to another Ext and ring to a mobile/desktop app for another user

In Call handling, you should be able to forward your phone to another users ext, and have it ring to that persons mobile/desktop app. Currently it only rings to a physical phone.
Guest over 1 year ago in RingCentral Web/Desktop App 3 Under review

Ring Central Video Ability to connect Non 365 Outlook Calendar- Feature Request

Currently the new RC Video is not able to link to Microsoft on premise exchange / Outlook. The only options to link a calendar are Google or MS 365. I must say I understand the move off of the Zoom platform but to ask people to be moved off by Mar...
Guest over 1 year ago in RingCentral Video / RingCentral Web/Desktop App 2 Under review

Prevent incoming calls from interrupting messaging

Currently, if you are typing a message in the RingCentral desktop application, an incoming call automatically goes to the front of the application, interrupting your message typing. In order to continue messaging, you must Ignore the call, then cl...
Chris Redmond Ext 1147 over 1 year ago in RingCentral Web/Desktop App 4 Under review

Texts should go to multiple users

We have to choose a user to receive texts to the main number. I would like multiple people in the office to see the texts, as I have multiple people who handle customer requests.
Kevin Crysler almost 2 years ago in RingCentral Web/Desktop App 4 Future consideration

Allow More Than 10,000 Contacts

With large organizations, 10000 contacts is nowhere near enough to support the amount of contacts we would like to sync into RingCentral for the Caller ID. This limit is arbitrarily low and should be raised.
Guest about 1 year ago in RingCentral Web/Desktop App 1 Under review

Status in search

If I want to see is someone is green, I have to click Search, then type their name, then click on them to see if they are green or red. I'd like to see their status in the search results so I have an idea if they'll answer the phone without clicki...
Greg Widener Ext 1171 over 1 year ago in RingCentral Web/Desktop App 2 Under review