RingCentral Web/Desktop App

I work in a help desk capacity and I think an extremely useful feature might be a toggle for Auto DND mode while computer is locked. I primarily answer calls on my computer and would like to be able to step away from my desk and return without hav...

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Currently, our office is set up so that when receiving or making a call, users can use either their desk phone or the RingCentral desktop app if their computer has a microphone. Most of our users prefer to use the desk phone, or need to due to not...

It seems you used to have this feature in the phone only app: https://support.ringcentral.com/article/RingCentral-Phone-Desktop-Reduce-Mute-Other-Sounds-Windows-During-Call.html This needs to be added to the new 3 in 1 app as well. It's a pain to ...

Whenever there's a new user, the admin will need to configure the intercom and presence one by one. IT will be helpful to just apply a template for it.

we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment....

Created a group SMS. Sending to the group text works. When an external number replies to the sent SMS to the group, the RingCentral user will receive the response in an individual conversation. Currently, only RingCentral users can respond to the ...

We used to use Skype for business and it let us know when users were away from there app. We would like to track this in RC but I it does not seem to exist. Please add this feature

With large organizations, 10000 contacts is nowhere near enough to support the amount of contacts we would like to sync into RingCentral for the Caller ID. This limit is arbitrarily low and should be raised.

Ringcentral would provide a dedicated email address tied to the account. When emails are sent to this address, they are converted to sms messages sent to the number associated with the account. This is useful for IOT devices where foreign equipmen...