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RingCentral Web/Desktop App

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Outbound CLI Selection

Currently if a user is given permission to select what outbound CLI they want to present on an outbound call they have complete visibility of every CLI that is configured on the platform and can select any CLI. Within our RingCentral instance we h...
Peter Thornicroft 3 months ago in RingCentral Web/Desktop App 0 Under review

contact number should show on the email notification even if the call comes from the IVR

Even if the calls routed to the IVR and go directly to the voicemail of a user extension, the voicemail email notification should still show the contact name of the caller if its save on their company contact list
Hiromithu Ishigaki 3 months ago in RingCentral Web/Desktop App 0 Under review

Call Park without virtual number

We came from Mitel to Ring. We need the option to park a call on an extension without a virtual number. We had previously with Mitel the ability to park a call on an extension directly so the very next call they picked up would be this call and we...
Shari Hayner 3 months ago in RingCentral Web/Desktop App 0 Under review

Add Calendar to side desktop instead of workspace

Everyone would be able to see the schedule at a glance to start the day. And know which employee has open time to be booked.
Jay Deerman 3 months ago in RingCentral Web/Desktop App 0 Under review

Manually change status while "In a meeting"

While having your status follow your calendar, it is not possible to manually change your status from In a Meeting to anything else during scheduled times. Your status should allow manual override of In a Meeting should someone still need to accep...
Billy Creasy 3 months ago in RingCentral Web/Desktop App 0 Under review

Be able to turn off Emergency Location requests

Our company has no office; everyone works from their homes. Every day the RingCentral app asks for an emergency location. We have one mailing address and that's what I put in, but the next day it asks again. Being that everyone works from their ho...
J Lee Harshbarger 3 months ago in RingCentral Web/Desktop App 0 Under review

Ending one call in a 3-party call

When I am on a call then add another party to the call, I am unable to hang up with just one of the parties. This is incredibly irritating. For example, I was on a call today with a colleague who was shadowing me. Each time I made a call to a clie...
Vera Bucek 3 months ago in RingCentral Web/Desktop App 0 Under review

Setup shared document/spreasdsheet feature in RC App

A shared doucment feature that would allow teams to update and work off of one spreadsheet. Similar to Google Docs or Teams sheet features.
Breck Tyson 3 months ago in RingCentral Web/Desktop App 0 Under review

Add ability to allow a user to view another user's text message

General messages come to my assistant's phone and I need to be able to access them. I can access her voicemail messages using my assistant's voicemail PIN, but would like a way to access my assistant's text messages too, possibly through delegatio...
Spencer Hansen 4 months ago in RingCentral Web/Desktop App 0 Under review

QR code login from Mobile app to desktop app

It would be really cool to be able to scan a QR code on a desktop with the mobile app, and log into the desktop that way. Similar to having a hot desk phone
Ian Doyle 4 months ago in RingCentral Web/Desktop App 0 Under review