RingCentral Web/Desktop App

Currently if a user is given permission to select what outbound CLI they want to present on an outbound call they have complete visibility of every CLI that is configured on the platform and can select any CLI. Within our RingCentral instance we h...

Even if the calls routed to the IVR and go directly to the voicemail of a user extension, the voicemail email notification should still show the contact name of the caller if its save on their company contact list

We came from Mitel to Ring. We need the option to park a call on an extension without a virtual number. We had previously with Mitel the ability to park a call on an extension directly so the very next call they picked up would be this call and we...

Everyone would be able to see the schedule at a glance to start the day. And know which employee has open time to be booked.

While having your status follow your calendar, it is not possible to manually change your status from In a Meeting to anything else during scheduled times. Your status should allow manual override of In a Meeting should someone still need to accep...

Our company has no office; everyone works from their homes. Every day the RingCentral app asks for an emergency location. We have one mailing address and that's what I put in, but the next day it asks again. Being that everyone works from their ho...

When I am on a call then add another party to the call, I am unable to hang up with just one of the parties. This is incredibly irritating. For example, I was on a call today with a colleague who was shadowing me. Each time I made a call to a clie...

A shared doucment feature that would allow teams to update and work off of one spreadsheet. Similar to Google Docs or Teams sheet features.

General messages come to my assistant's phone and I need to be able to access them. I can access her voicemail messages using my assistant's voicemail PIN, but would like a way to access my assistant's text messages too, possibly through delegatio...

It would be really cool to be able to scan a QR code on a desktop with the mobile app, and log into the desktop that way. Similar to having a hot desk phone