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RingCentral Web/Desktop App

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Option to Customize App's Button while on a call

The customer would like to have the option to change the default buttons while on an active call. Currently, they have Mute, DialPad, Audio, Add, Video and More.
Ryan Ramat 8 months ago in RingCentral Web/Desktop App 0 Under review

Ability to Stop Recording on RingCentral App

A button to stop the recording is currently available on the delisted RingCentral Phone app. This feature should also be available on the unified new RingCentral app as this is beneficial for callers that request to mask or stop the recording duri...
Jorge Mico 13 days ago in RingCentral Web/Desktop App 0 New

Keep Unread Conversations Visible In Collapsed Folders

Unread conversations in folders should be visible regardless if the folder is collapsed or not unless they are muted.
Kieran H 5 months ago in RingCentral Web/Desktop App 1 New

Remove Profile Picture

Please include the ability to remove (not change) profile picture and change to initial system default.
Guest over 2 years ago in RingCentral Web/Desktop App 8 Under review

Auto DND while computer locked

I work in a help desk capacity and I think an extremely useful feature might be a toggle for Auto DND mode while computer is locked. I primarily answer calls on my computer and would like to be able to step away from my desk and return without hav...
David Basara 12 months ago in RingCentral Web/Desktop App 3 Under review

RC app Choose file location for save voicemail

Would like to have an option of choosing which location on the computer to save files like voicemail, recording, and others. It is very inconvenient to manually locate the file on the downloads folder and save it in a different location, instead o...
Ranier Gallego 27 days ago in RingCentral Web/Desktop App 0 New

Increasing Paging Only group to more than 25 devices

I have a client that needs to use this feature for tornado warnings, tornado drills, fire drills, mass alerts to the company. They have 75 devices on hand in various rooms throughout the facility and need to be able to page all of them to alert in...
Alex Cooley over 2 years ago in RingCentral Mobile App / RingCentral Web/Desktop App 14 Under review

Desktop App: Memory Usage too high

Has anyone else noticed that the Softphone application gobbles up memory? My front counter PC is an average PC. Dual Core, 4GB of memory, hybrid hard drive. Lately I've noticed it was just dogging. HD light on constantly. All I ever really run on ...
over 3 years ago in RingCentral Web/Desktop App 5 Under review

Desktop App Specific Permissions

I would like to have the ability to remove certain permissions for some users in the desktop app only. For example, there are some users we want to be able to use the meetings/RCV feature for online meetings, but not be able to call or text from t...
Nick Rowland 9 months ago in RingCentral Web/Desktop App 1 Under review

All Company #'s Available for SMS amongst multiple users NOT JUST operator extension

It seems SMS use of main company numbers ARE only accessible through the SINGLE dedicated operator. It would be very very helpful to have these numbers accessible for SMS capabilities across other users in the account. You are limiting a very impo...
1 ARMONK about 2 months ago in RingCentral Web/Desktop App 2 New