RingCentral Web/Desktop App

Instead of live monitor (listen) to a call, it would be great if you could monitor (listen) to all calls from a user instead of "dial in" to each call. The use case is, that we have coaches who listen to our calls from our users e.g. one hour. Cur...

I use the product to take calls for my blogcast. I want the people on hold to hear the live show. I want to pass the audio through one of my available audio channels on my PC.

We would like to : add a custom button in the Dialer be able to select the option "on click of button" to launch an external url using that button

My customers are getting used to texting me. When I am out on vacation, there is no way for them to know that I am not in the office and not checking text messages. This would be very helpful.

wanted to have a sound reminder that a call is on hold a customer said that when they place the call on hold they are doing other things and it is much better if there is a sound reminder that a call is on hold.

Please include the ability to remove (not change) profile picture and change to initial system default.

Every single time I open the desktop app it just HAS to darken the screen and tell me something new. Stop it.

It would be beneficial for queue managers to receive a notification that there is a call waiting in the queue. A notification through the Avaya Cloud app or Office app would be great so that managers are aware that there is a call waiting and can ...

We should have the option to disconnect the last call dialed or either number dialed in a conference call if we initiated the call our ourselves with both numbers.

RingCentral App Status - Ability to sync the RC App status in User Hours. During the after hours, the RC app should show DND or not available automatically even they are still logged into the RC App.