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RingCentral Web/Desktop App

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Reminder For Groups

A post that comes into a group at a given day or time to remind the group of something.
Guest almost 4 years ago in RingCentral Web/Desktop App 1 Future consideration

Give administrators the ability to switch of the RC App " App status"

When my RC app is minimized in my mobile phone screen or the mobile phone is on standby, the RC"app status" is grey (invisible). This "app status" in displayed to other agents when they try to transfer a call to me. This is confusing for them. Onl...
Nathalie Bourlat over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Nicknames

There should be another field in account creation for nick names. This would be helpful for people who wish to go by something other than their legal name.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Enable SMS for New Zealand numbers

Hi, It would be helpful if we have the ability to enable SMS feature for New Zealand numbers. It will be a big help if users can communicate thru SMS with their clients in New Zealand using their New Zealand number as SMS ID.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

To show the called number on the call queue to show on the RingCentral App

Currently we have the setting set to show the called number on the call queue but it is only working on a desk phone and RingCentral Phone App. Hoping we will also have this working using the RingCentral App
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Handle missed calls option - Add the ability to return caller to the staff member that transferred it

If "Take message" is not enable, when they have the option o transferring the caller to a group or to disconnect the call. Obviously discounting the call is bad customer service, however transferring to a group is not always the best option. WE wo...
Christine Cullen almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Ability to add a contact's extension number to the phone number when inputting a contact on the web version

When inputting a contact through app.ringcentral.com there is no option to add the person's extension without getting an error message. The only way to do this is to open the app on the phone where it will accept the extension by adding * and the ...
Guest almost 2 years ago in RingCentral Web/Desktop App 3 Future consideration

Fix Custom Rule Issue for Call Queue Members

Apparently, on September 1, 2020, RingCentral removed the ability to apply custom rules for users in queues. https://support.ringcentral.com/s/article/11205-Call-Queue-Overflow-Call-Handling-Behavior?language=en_US Scenario: User is assigned to an...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

For Super Admin to access other users Glip messages

For Super Admin to access other users Glip messages
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Set Numbers that can Override Do Not Disturb

Add the ability to configure specific numbers that would override the Do Not Disturb setting. Use case is for someone who is on call after hours for emergencies, who may want to set RingCentral to Do Not Disturb for general calls and messages but ...
Bethany Garcia over 1 year ago in RingCentral Web/Desktop App 0 Future consideration