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RingCentral Web/Desktop App

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Adding notes to phone numbers

It'll be nice to be able to add notes to incoming / outgoing calls and voicemail as well.
Samy Basta 9 months ago in RingCentral Web/Desktop App 2 Under review

Out of office message for texts

With clients starting to utilize the texting feature with our team, we need to be able to notify our clients if they text a team member who is out of the office - like you do with emails. It would be great if this could pull in from the out of off...
Emily Westmoreland over 1 year ago in RingCentral Web/Desktop App 1 Under review

Ring Central (Classic) red customizable "Busy" Status

Please consider providing a way to set a red " Busy " Status manually without blocking message sounds the way the " Do Not Disturb " Status does in Ring Central (Classic). Preferably a customizable Status where you could put a Red busy color, a...
Guest about 3 years ago in RingCentral Web/Desktop App 2 Under review

Make the 4 digit extension the default for copy and share in a company

:bulb: Can someone please suggest to RC, that when I want to forward (copy and forward) a text, say from a candidate to my teammate who has the job, I should be able to put that in the normal 4 digit extension thread, not have to send it to the 10...
Vanessa Wergin 7 months ago in RingCentral Web/Desktop App 1 Under review

Ability to turn off the ringer sound of the RingCentral extension in Google Chrome

We have some user complains about the ringer notification sound from RC extension in google chrome. RingCentral support suggested to choose "OFF" as the RC ringtone in RC desktop app or from web interface. Despite that we hear classic phone ring s...
Sayed Kazemi over 1 year ago in RingCentral Web/Desktop App 4 Under review

Add ability for call queue managers or members to manage queue voicemails in the RingCentral Desktop App

We have found that the best and quickest way to manage all your VMs is with the desktop app. You can quickly see which are hangups and just delete them. You can then use the voice to text feature to quickly scan the message to determine if it need...
7001 DC David Christian over 1 year ago in RingCentral Web/Desktop App 3 Under review

Add an option to disable the 911 warning

The Desktop App prompts our user multiple times per day to warn them about 911 even though they have addresses configured. Can we get an option to disable the warning or at least snooze it for X number of days? Support is telling me that this is a...
Mickey Showers about 3 years ago in RingCentral Web/Desktop App 8 Under review

Set login option for agents (Admin)

Admin would like to request an option to set the agent login option and remove all of the others in the RC app. They would like to disable the options that are not used by their company. "Is there anyway to disable the other login options of our R...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Tracking offline and online time in RC Status

We used to use Skype for business and it let us know when users were away from there app. We would like to track this in RC but I it does not seem to exist. Please add this feature
Guest over 2 years ago in RingCentral Web/Desktop App 1 Under review

Linking Tasks

We often need to open tasks from inside of one team to another. It would be very useful if we could link tasks together. Even if there were a simple "Task ID" which could be linked via @ or # that would prevent us from having to go back and forth ...
Brian Sweeney 7 months ago in RingCentral Web/Desktop App 0 Under review