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RingCentral Web/Desktop App

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Add "share screen" option to chat/teams in new RC app

This may be the largest user complaint. "how do I share my screen with someone?" Simply put a share screen option in the chat or teams next to the video and call button. People do NOT understand the video call will do the same thing. Make the shar...
Guest about 3 years ago in RingCentral Web/Desktop App 4 Already exists

To add a feature that only sends out text messages with no option to call or reply to sender.

I would like a feature added, if it's not already in place, where I am able to send out text messages to my employees but the employees will not be able to respond to the text message or call the sender's phone number.
Guest about 3 years ago in RingCentral Web/Desktop App 0 Under review

Fix Custom Rule Issue for Call Queue Members

Apparently, on September 1, 2020, RingCentral removed the ability to apply custom rules for users in queues. https://support.ringcentral.com/s/article/11205-Call-Queue-Overflow-Call-Handling-Behavior?language=en_US Scenario: User is assigned to an...
Guest about 3 years ago in RingCentral Web/Desktop App 0 Future consideration

Ability to install the RingCentral desktop app on a different drive or folder.

Please add the ability to install the RingCentral desktop app for Windows to be installed to a different drive or folder.
Carlo C 4 days ago in RingCentral Web/Desktop App 0 New

Allow users to choose which app to use for video calling

It would be more convenient if a user could choose whether to use RingCentral to perform a video call or another installed application, such as Microsoft Teams.
Jason Howard 4 days ago in RingCentral Web/Desktop App 0 New

team profile picture change

need ability to change profile pic of teams.
Jeff Mendoza 11 days ago in RingCentral Web/Desktop App 0 New

Which is the product idea site? Here or aha.io?

On the help page for the both the mobile and desktop app, if you scroll down there's a "Suggest Feature" link that leads to https://ringcentral-app.ideas.aha.io/ Where are we supposed to post feature requests? There or here?
Chris Rosa 24 days ago in RingCentral Web/Desktop App 0 New

RC app Choose file location for save voicemail

Would like to have an option of choosing which location on the computer to save files like voicemail, recording, and others. It is very inconvenient to manually locate the file on the downloads folder and save it in a different location, instead o...
Ranier Gallego about 1 month ago in RingCentral Web/Desktop App 0 New

Please allow SCIM initial sign on for the Microsoft teams RingCentral plugin

SCIM initial sign-on for new users on different plugins for RC works fine. However, the teams plugins require the user to be activated/signed on to RC before being able to log in through there. SCIM is there so that the user is able to get their c...
Alex Su about 1 month ago in RingCentral Web/Desktop App 0 New

Group SMS from External Number

Customer would like to received group sms message from external number. Customer received text message from external number with no issue. However, if external number send it text message to multiple RC number is not being received.
RC Tester Account about 1 month ago in RingCentral Web/Desktop App 1 New