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RingCentral Web/Desktop App

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Dial from web app or browser, but call takes place on desk phone

It would be helpful (and something that was a feature with Fonality) where you can click on a phone number in your browser OR copy and paste a phone number to the RC web app. The call starts to dial out, but it's connected to your deskphone where ...
Taylor Tyler over 1 year ago in RingCentral Web/Desktop App 1 Under review

Disable internal calls for some users

I want to be able to disable internal calling for some users. We do not allow our agent to make internal calls through ringcentral but do allow messaging under certain teams.
Luke Schulta over 1 year ago in RingCentral Web/Desktop App 3 Needs more information

toggle between 2 or more separate accounts in RC App and in the Admin portal

toggle between 2 separate accounts in RC App
Jenny Zarate over 1 year ago in RingCentral Web/Desktop App 0 Under review

Create a chat thread when responding to a specific chat post vs quoting and adding it into the existing chat flow.

This idea cleans up the chat when there are a lot of responses to a specific chat post.
Jason Lee over 1 year ago in RingCentral Web/Desktop App 0 Under review

Call history to show the number dialed to determine if the call was to a queue or direct

In the call history tab can the calls display what number they called? I am on a queue for the I.T. helpdesk, if someone calls the helpdesk number and I miss it, it shows in my call history (All calls & missed calls) tabs as a missed call but ...
Phil Steenwyk over 1 year ago in RingCentral Web/Desktop App 1 Under review

Recovery of deleted workspace notes

Recovery of deleted workspace notes
Rafael Umali over 1 year ago in RingCentral Web/Desktop App 0 Under review

Turn Off Alert For Emergency services may be limited or unavailable when pressing the dial pad

there are times the alert will appear multiple times a day when pressing the dial pad causing it to appear multiple times annoying the user specially if they are supposed to make Outbound Calls Multiple times a day
Ismael Pimentel over 1 year ago in RingCentral Web/Desktop App 0 Under review

Disabling App Messaging for Certain Users

It would be great to have the ability to disable the Messaging Feature for certain users. This would allow admins more control on to which features their users would have access to
Franz Ferrey Gesmundo over 1 year ago in RingCentral Web/Desktop App 0 Under review

Text confirmation for 2FA/MFA - Multifactor Authentication

Due to high pfishing and maliscious attacks with email, we would like to be able to receive MFA authentication via SMA/Text messaging like other major apps. It is much faster, and easier to accomodate if you are already on a phone call, or dont ha...
Jeff Holmes over 1 year ago in RingCentral Web/Desktop App 0 Under review

Ability to send invites to end users even if their extension is enabled

THIS IS URGENT! It affects RingCentral's long-term ability to sell into larger accounts. In large organizations, the person that negotiates the deal isn't the person that sets up users, and that person isn't the person that assembles, distributes ...
Justin Polburn over 1 year ago in RingCentral Web/Desktop App 0 Under review