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RingCentral Web/Desktop App

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Ability to add a contact from call history in RingCentral for Google

In RingCentral for Google (Chrome Extension), we would like have a button to add a contact in Google contacts or RC Contacts from the call history, like on RC Jupiter app.
Yoann SEGAUD about 1 month ago in RingCentral Web/Desktop App 0 New

Desktop App: Memory Usage too high

Has anyone else noticed that the Softphone application gobbles up memory? My front counter PC is an average PC. Dual Core, 4GB of memory, hybrid hard drive. Lately I've noticed it was just dogging. HD light on constantly. All I ever really run on ...
almost 3 years ago in RingCentral Web/Desktop App 4 Under review

Allow disabling outbound video call ringtone

When video calling someone else there is a very loud BOOOP sound, indicating it's "ringing". This noise is so much louder than every other sound on my PC and startling every time it happens. I do not see anything in the options to be able to disab...
Greg Widener Ext 1171 3 months ago in RingCentral Web/Desktop App 0 Under review

Allow editing a text when forwarding

We use the old RC Phone app still largely because this feature does not exist yet in the newer desktop app. Currently, texts can be forwarded to a new number but cannot be edited before sending.
DelRicht Research about 1 month ago in RingCentral Web/Desktop App 0 New

Turn off the banner messages about SMS Registration when registration is complete

We have finished with the SMS registration for about two weeks. Last step was to assign the numbers to the campaign. We are still getting a message banner when we launch Ring Central and it is confusing some of the users into thinking they need to...
Scott Wear about 1 month ago in RingCentral Web/Desktop App 1 New

Pride flag emoji

Pride flag emoji / self explanatory
Elaine J. Urrutia (she | her) 12 months ago in RingCentral Web/Desktop App 2 Under review

Search Contacts by Nickname, Custom ID or Practically Any Field

Currently in RingCentral phone app, contacts are searchable only by First Name, Last Name or Phone number. Contacts should be searchable by any populated field. We would appreciate if contacts were searchable by at least Nickname or a custom ID (e...
Raihan Rahman 7 months ago in RingCentral Web/Desktop App 2 Under review

Folders or Subcategories within the HUD Feature

Having the ability to create folders or subcategories under the HUD feature would allow those user's who have many extensions listed, to be able to sort through those extensions to more easily locate the extensions they need at any particular mome...
Haley Petrick over 1 year ago in RingCentral Web/Desktop App 2 Under review

Disable RingCentral App Auto-Update on macOS

On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end resul...
Eric Crist almost 2 years ago in RingCentral Web/Desktop App 3 Under review

Deleting Shared Voicemailbox Messages from Call Queue

Hi, My client does not have a receptionist nor do they have dedicated staff to each phone. When the calls come in they go to the call queue and if a vmail is left, one of the members in that call queue would need to address it and delete it from t...
Ralph Crespo about 2 months ago in RingCentral Web/Desktop App 0 New