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RingCentral Web/Desktop App

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Auto reply SMS to missed calls

I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.
Guest almost 2 years ago in RingCentral Web/Desktop App 9 Planned

Ring Central App HUD Display Grid of Extensions

The RingCentral Phone App HUD Displayed the User Extensions in a large grid pattern which was very easy to glance and see who is on an active call or not, etc.. The RingCentral App only has a list to scroll through for user extensions and doesn't ...
Jeff Perlaky 4 months ago in RingCentral Web/Desktop App 0 Under review

Admin user can disable the feature for users to modify call queue settings. Users should not be able to change status from available, unavailable, or busy. Users should not be able to forward calls.

Users should not be able to change status from available, unavailable, or busy. Users should not be able to forward calls.
Corey Mcmillan 5 months ago in RingCentral Web/Desktop App 1 Under review

Control Calls Using a Desk Phone With the Desktop App

Currently, our office is set up so that when receiving or making a call, users can use either their desk phone or the RingCentral desktop app if their computer has a microphone. Most of our users prefer to use the desk phone, or need to due to not...
Scott VanDyken 8 months ago in RingCentral Web/Desktop App 4 Under review

Delete bulk messages/Conversation in Unified App

There needs to be a way for admins to delete bulk messages.
Guest over 2 years ago in RingCentral Web/Desktop App 21 Future consideration

Add the team folder feature back

Add the folder feature back for easy organizing amongst teams
Guest about 2 years ago in RingCentral Web/Desktop App 14 Under review

Voicemail setting should show up in desktop app when Voicemail Setting is selected in the Role

Desktop App > Settings > Phone > Voicemail ONLY shows up in the desktop app when Notifications is checked under User Settings in the assigned Role. It would make more sense for this to show up when Voicemail Settings is checked, as we hav...
Michael Shupe 7 months ago in RingCentral Web/Desktop App 0 Under review

Add ability for call queue managers or members to manage queue voicemails in the RingCentral Desktop App

We have found that the best and quickest way to manage all your VMs is with the desktop app. You can quickly see which are hangups and just delete them. You can then use the voice to text feature to quickly scan the message to determine if it need...
7001 DC David Christian 8 months ago in RingCentral Web/Desktop App 2 Under review

Task filter - Sort by "Color"

The task filter in new ringcentral app is currently not complete. There's currently no way to sort by color nor sort by section/category.
Niky Roihan about 1 year ago in RingCentral Web/Desktop App 3 Under review

Save custom status

I understand that we can set a custom status and I understand that there are 6 "canned" statuses. I would like the ability to either edit those 6 canned "slots" or add my own custom statuses that I might use frequently. I would find this super use...
Luke Sipple over 2 years ago in RingCentral Web/Desktop App 3 Under review