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RingCentral Web/Desktop App

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Ability to only show company contacts when searching for name to call

When added to an outside-of-company group team as a guest and when I search for a name to call from the dial pad, it also shows the guest contacts from the said team. It would be helpful to only show company contacts instead of guests for easy sea...
James Peterson about 2 months ago in RingCentral Web/Desktop App 0 New

Add AWAY Option for chat

We (my entire work team) would like the option to set our chat status to "Away" as well as to add text along with it. Right now, the only options are Available, Not Available and Invisible.
Cerissa Kimball over 1 year ago in RingCentral Web/Desktop App 1 Under review

Have the option to use all numbers on the account as the outbound caller ID.

Especially with numbers tied to either a mobile user, call queues, and/or message-only extensions to be used to receive faxes and calls. It would be nice to be able to use it as an outbound caller ID since the number is considered as a company num...
Sharpay Evans about 2 months ago in RingCentral Web/Desktop App 1 New

Group Text Messaging

I am on the phone with Ring Central customer service right now and he is guiding me through posting this. Ring Central is false advertising that it has Group Text Messaging. The customer service rep confirmed with senior tech support that it's not...
Erika Cobb 5 months ago in RingCentral Web/Desktop App 1 New

Do Not Disturb for all alerts from RC mobile and desktop app-including Messaging not just phone calls

The auto DND when in a meeting for incoming calls is great however can it be build or a new feature be built for either all RC notifications to be auto DND while in a meeting or at least to include Messaging/Text notifications as well?
Tracey Lulek 2 months ago in RingCentral Web/Desktop App 0 New

Please allow SCIM initial sign on for the Microsoft teams RingCentral plugin

SCIM initial sign-on for new users on different plugins for RC works fine. However, the teams plugins require the user to be activated/signed on to RC before being able to log in through there. SCIM is there so that the user is able to get their c...
Alex Su about 1 month ago in RingCentral Web/Desktop App 0 New

Group SMS from External Number

Customer would like to received group sms message from external number. Customer received text message from external number with no issue. However, if external number send it text message to multiple RC number is not being received.
RC Tester Account about 1 month ago in RingCentral Web/Desktop App 1 New

pass the original did on call tranfer

I need ring central to pass the original caller id when transferring currently it passes the caller id from the agent that picked up the call meaning I can't track the calls outside of ring central.
salvador ocana 3 months ago in RingCentral Web/Desktop App 0 New

DND Timer for Lunch

Would be nice to have a way to set DND at a user level in the Ring Central app. For insance going to lunch, set DND for 1 hr, this way it automaically accepts Q calls after the hour break and you dont "forget" to turn it back off.
Joe Aprile 6 months ago in RingCentral Web/Desktop App 1 Under review

Include SMS on export data

Include SMS on export data
Guest over 2 years ago in RingCentral Web/Desktop App 12 Under review