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RingCentral Web/Desktop App

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Quick Access to Change Password \ Change PIN Options

Currently the process for a user to change their Avaya password and/or PIN is tedious. It is 8 clicks within the web portal to complete and the Change PIN option is buried inside Change Password, which is misleading for users until familiar with t...
Matt Andrew almost 2 years ago in RingCentral Web/Desktop App 3 Under review

whenever you use the rc phone there is an option to press f6 and it will make an outgoing call apparently when you use the rc app it does not have the same option.

please refer to 1601 kb article for short keys on rc phone .since rc is migrating to rc app from rc phone . I request that this options be added too on the ring central app
Guest almost 2 years ago in RingCentral Web/Desktop App 2 Under review

Distinguish direct call vs queue call, and internal # from external #

When call pops-up in Ring Central app, it is often difficult to determine if the call is coming from someone internal to organization or external #, and whether it is a direct dial to your extension or if it is shared call queue
Diane Smith about 2 years ago in RingCentral Web/Desktop App 0 Under review

Make MVP chat logs easier to read

When super admins download logs for MVP chat messages, they should being in a downloadable, easy to read format (a csv instead of txt file) where it clearly states the users extension and name instead of a creator id.
Amanda RingCentral 2 months ago in RingCentral Web/Desktop App 1 Under review

Out of office message for texts

With clients starting to utilize the texting feature with our team, we need to be able to notify our clients if they text a team member who is out of the office - like you do with emails. It would be great if this could pull in from the out of off...
Emily Westmoreland 6 months ago in RingCentral Web/Desktop App 1 Under review

Voicemail setting should show up in desktop app when Voicemail Setting is selected in the Role

Desktop App > Settings > Phone > Voicemail ONLY shows up in the desktop app when Notifications is checked under User Settings in the assigned Role. It would make more sense for this to show up when Voicemail Settings is checked, as we hav...
Michael Shupe 7 months ago in RingCentral Web/Desktop App 0 Under review

Ability to turn off the ringer sound of the RingCentral extension in Google Chrome

We have some user complains about the ringer notification sound from RC extension in google chrome. RingCentral support suggested to choose "OFF" as the RC ringtone in RC desktop app or from web interface. Despite that we hear classic phone ring s...
Sayed Kazemi 8 months ago in RingCentral Web/Desktop App 3 Under review

Fill in Fax without making a contact

We fax to many companies and lenders that are NOT contacts. We would like the ability to fill in the fax cover sheet manually, not make a contact first. That is very time consuming and not a good use of time.
Lynn Kortbein 11 months ago in RingCentral Web/Desktop App 0 Under review

Show Status in Dial pad

When I am searching for another user in the Dial pad it currently just brings them up and all i can do is click the name to call. It would be nice if we could see the status, so if the person is already on the phone or offline we know before initi...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

RingCentral App - Direct SSO Link

Currently - our users follow the below workflow for signing into RingCentral Glip: 1 - User signs into IDP 2 - User navigates to: https://app.ringcentral.com 3 - User selects "Sign in" 4 - User selects "Single Sign-on" 5 - User enters compa...
Josh Heri over 1 year ago in RingCentral Web/Desktop App 0 Under review