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RingCentral Web/Desktop App

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Separate desktop and mobile apps in incoming calls

Separate the Desktop app and Mobile app from incoming calls so that only one rings at a time, so my phone isn't ringing while I'm at my desk, and can arrange them in an order so If I don't respond after 4 or so rings, it goes to my phone in case I...
Andrew Cunningham about 2 months ago in RingCentral Web/Desktop App 0 Under review

Settings need to stay between sessions

Right now, we have users whose settings change when they restart their computer. One in particular is their audio settings. They use a different speaker source for calls than the default computer speaker. The settings keep reverting back to the co...
Billy Creasy about 2 months ago in RingCentral Web/Desktop App 0 Under review

Please add slider bar for voicemail

We receive tons of messages in this office. We used to be able, with the old app, to listen to parts of the message via a slider bar. Now, if we miss something we have to listen to the whole message again. Very time consuming:(
Front Two about 2 months ago in RingCentral Web/Desktop App 0 Under review

Call on behalf of other site locations

Hi, We may, on occasions, be making Sales calls on behalf of another site location and wish to present that locations site number instead of the user/site who is calling. For example, Heathfield wish to make sales calls on behalf of our Airdrie si...
Wayne Boyce (Ext:313) about 2 months ago in RingCentral Web/Desktop App 0 Under review

SMS ability to sort SMS messages and create folders for the SMS messages

RingCentral only provides a long historical list of SMS messages, very hard to sort through and service potential clients.
R. Glenn Matsen about 2 months ago in RingCentral Web/Desktop App 1 Under review

Fax transmission notification to include copy of fax.

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.
LOTT & FISCHER about 2 months ago in RingCentral Web/Desktop App 2 Under review

Digital Paging - RC App Emergency Alerts/Announcements

With world conditions getting scarier and most users using the RingCentral Desktop App, it would be great to have a way to broadcast a verbal announcement through the App.
Rachel Brefo-Burroughs about 2 months ago in RingCentral Web/Desktop App 0 Under review

Control Calls Using a Desk Phone With the Desktop App

Currently, our office is set up so that when receiving or making a call, users can use either their desk phone or the RingCentral desktop app if their computer has a microphone. Most of our users prefer to use the desk phone, or need to due to not...
Scott VanDyken about 2 months ago in RingCentral Web/Desktop App 2 Under review

Add ability for call queue managers or members to manage queue voicemails in the RingCentral Desktop App

We have found that the best and quickest way to manage all your VMs is with the desktop app. You can quickly see which are hangups and just delete them. You can then use the voice to text feature to quickly scan the message to determine if it need...
7001 DC David Christian about 2 months ago in RingCentral Web/Desktop App 1 Under review

Multisite logo and naming changes

We would like for each site to have its own branding and logo. Even the name of the site are different so the top left corner where the main company name shows up should be the same as the site name not the main company name that is paying for the...
Sylvester Leach 2 months ago in RingCentral Web/Desktop App 0 Under review