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RingCentral Web/Desktop App

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Phone Status Labels

It would be useful to have the ability to apply your own label to phone status. As an admin, I need to know why someone may be logged out of taking calls. The most necessary labels would be "Lunch" and "15 Minute Break". Doing this allows the admi...
Eric Montgomery 14 days ago in RingCentral Web/Desktop App 0 New

Desktop App: Memory Usage too high

Has anyone else noticed that the Softphone application gobbles up memory? My front counter PC is an average PC. Dual Core, 4GB of memory, hybrid hard drive. Lately I've noticed it was just dogging. HD light on constantly. All I ever really run on ...
almost 3 years ago in RingCentral Web/Desktop App 4 Under review

Pride flag emoji

Pride flag emoji / self explanatory
Elaine J. Urrutia (she | her) 12 months ago in RingCentral Web/Desktop App 2 Under review

Search Contacts by Nickname, Custom ID or Practically Any Field

Currently in RingCentral phone app, contacts are searchable only by First Name, Last Name or Phone number. Contacts should be searchable by any populated field. We would appreciate if contacts were searchable by at least Nickname or a custom ID (e...
Raihan Rahman 7 months ago in RingCentral Web/Desktop App 2 Under review

Deleting Shared Voicemailbox Messages from Call Queue

Hi, My client does not have a receptionist nor do they have dedicated staff to each phone. When the calls come in they go to the call queue and if a vmail is left, one of the members in that call queue would need to address it and delete it from t...
Ralph Crespo about 1 month ago in RingCentral Web/Desktop App 0 New

Need MFA for RC App

Need to have MFA for the RC app, because you can do so much from the app and once logged in and clicking links, it takes you to the web portal and logs you in automatically and from there I can access my Admin panel. MFA is required to secure info...
Stephanie Beane 15 days ago in RingCentral Web/Desktop App 0 New

Fax Portal for Staff with out Phones

I have staff that do no have log ins/phone because they do not make phone calls for the business. However, they do help with faxing. It would be great to have a central website log in to fax only (much like nextiva) so I do not need to share my ph...
Shelly Rozek 29 days ago in RingCentral Web/Desktop App 0 New

Folders or Subcategories within the HUD Feature

Having the ability to create folders or subcategories under the HUD feature would allow those user's who have many extensions listed, to be able to sort through those extensions to more easily locate the extensions they need at any particular mome...
Haley Petrick over 1 year ago in RingCentral Web/Desktop App 2 Under review

Disable RingCentral App Auto-Update on macOS

On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end resul...
Eric Crist almost 2 years ago in RingCentral Web/Desktop App 3 Under review

Quick Input Change

Would like drop down on a toolbar that allows me to quickly change what mic/headset I am using without having to drill down through the settings every time. I use boht a wired and wireless headset. And it is a HUGE pain to have to keep changing it...
Merlin Kirkpatrick about 1 month ago in RingCentral Web/Desktop App 0 New