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All Company #'s Available for SMS amongst multiple users NOT JUST operator extension

It seems SMS use of main company numbers ARE only accessible through the SINGLE dedicated operator. It would be very very helpful to have these numbers accessible for SMS capabilities across other users in the account. You are limiting a very impo...
1 ARMONK 2 months ago in RingCentral Web/Desktop App 2 New

Ability to only show company contacts when searching for name to call

When added to an outside-of-company group team as a guest and when I search for a name to call from the dial pad, it also shows the guest contacts from the said team. It would be helpful to only show company contacts instead of guests for easy sea...
James Peterson 2 months ago in RingCentral Web/Desktop App 0 New

Group Text Messaging

I am on the phone with Ring Central customer service right now and he is guiding me through posting this. Ring Central is false advertising that it has Group Text Messaging. The customer service rep confirmed with senior tech support that it's not...
Erika Cobb 5 months ago in RingCentral Web/Desktop App 1 New

We would like to do "3way text"

We would like to do "3way text" from two of our team to a client and when a client replies both team member receive the reply and visa versa. Is this possible in any way?
Clinton Richardson 16 days ago in RingCentral Web/Desktop App 0 New

Limit ACD callback to certain queues

New CSRs need this. I am a new hire, and on multiple occasions I have been automatically selected to call somebody back about something I'm not yet even trained to handle. For incoming calls, I am usually excluded from queues that go toward more e...
CSR Lindsey 17 days ago in RingCentral Web/Desktop App 0 New

Have the option to use all numbers on the account as the outbound caller ID.

Especially with numbers tied to either a mobile user, call queues, and/or message-only extensions to be used to receive faxes and calls. It would be nice to be able to use it as an outbound caller ID since the number is considered as a company num...
Sharpay Evans about 2 months ago in RingCentral Web/Desktop App 1 New

Do Not Disturb for all alerts from RC mobile and desktop app-including Messaging not just phone calls

The auto DND when in a meeting for incoming calls is great however can it be build or a new feature be built for either all RC notifications to be auto DND while in a meeting or at least to include Messaging/Text notifications as well?
Tracey Lulek 2 months ago in RingCentral Web/Desktop App 0 New

Include SMS on export data

Include SMS on export data
Guest over 2 years ago in RingCentral Web/Desktop App 12 Under review

DND Timer for Lunch

Would be nice to have a way to set DND at a user level in the Ring Central app. For insance going to lunch, set DND for 1 hr, this way it automaically accepts Q calls after the hour break and you dont "forget" to turn it back off.
Joe Aprile 7 months ago in RingCentral Web/Desktop App 1 Under review

Delete bulk messages/Conversation in Unified App

There needs to be a way for admins to delete bulk messages.
Guest about 3 years ago in RingCentral Web/Desktop App 23 Future consideration