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RingCentral Web/Desktop App

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Uploaded Fax Custom Cover Sheet should be able to edit the note section using the RingCentral desktop app.

It is more easier and efficient if the RingCentral desktop app. allows editing the notes section on the uploaded custom cover sheet for fax inside the application itself, instead of editing it outside the app. Then, reupload it again on the app.
Joms Knight 3 months ago in RingCentral Web/Desktop App 0 New

Firefox to be fully supported for RingCentral App

We have received feedback from our customers regarding their experience while using the RingCentral web app on the Firefox web browser. Currently, Firefox is only partially supported, leading to error messages for some users. (this is from advice ...
Hiromithu Ishigaki 4 months ago in RingCentral Web/Desktop App 0 New

Add option to reduce background sounds (output) instead of mute them at all.

During a call, right now, you can either let 100% of the background sounds, or 0% (mute them). It would be great to add options for level this.
Kaleb Ortiz about 1 month ago in RingCentral Web/Desktop App 0 New

Le system doit détecter qu'un agent est en file d'attente et donc ne pas acheminer l'appel client sur son poste lorsqu'il passe par le standard.

Objectif : acheminer les appels sur les agents disponibles.
Alan LOUYER 22 days ago in RingCentral Web/Desktop App 0 New

Have the option to use all numbers on the account as the outbound caller ID.

Especially with numbers tied to either a mobile user, call queues, and/or message-only extensions to be used to receive faxes and calls. It would be nice to be able to use it as an outbound caller ID since the number is considered as a company num...
Sharpay Evans 4 months ago in RingCentral Web/Desktop App 1 New

Add keyboard shortcut for next unread msg

This is the primary reason I go into the RingCentral app throughout the day, catching up on unread messages. I believe for a while you had this feature. It'd be great to be able to navigate up and down in the list of unread conversations shown in ...
Rick Case x567 (PT) 23 days ago in RingCentral Web/Desktop App 0 New

Hide Hover Tool Tip When Typing

The tooltip that appears when hovering over the icons above the message line does not go away after you start typing. The tooltip covers the message text box and you can't see what you're typing. This is annoying and requires you to move your hand...
Bryan Gentle 23 days ago in RingCentral Web/Desktop App 0 New

Allow logging in with message-only extension using the desktop/web applications.

We are only allowed to login using the message-only extension credentials with the mobile app/admin portal. It will be very helpful if we can log in with the desktop/web app.
Aya Vince Cruz 2 months ago in RingCentral Web/Desktop App 0 New

Reporting Call Quality after Call

The user is struggling with daily network issues and is seeking assistance in reporting poor-quality calls after a call has ended. We find it inconvenient and manually connect issues to specific calls. This feature is to enable all users to report...
Leigh Baltazar 2 months ago in RingCentral Web/Desktop App 0 New

Add An Option for Admin to Prevent Certain Users to Create Team Chat/Message Within the App

This is to prevent group toxicity within working hours & promote productivity on the floor.
Lily Harrison 4 months ago in RingCentral Web/Desktop App 0 New