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RingCentral Web/Desktop App

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Mute other sounds when taking calls on RingCentral Desktop app

It seems you used to have this feature in the phone only app: https://support.ringcentral.com/article/RingCentral-Phone-Desktop-Reduce-Mute-Other-Sounds-Windows-During-Call.html This needs to be added to the new 3 in 1 app as well. It's a pain to ...
Guest over 1 year ago in RingCentral Web/Desktop App 2 Under review

Ring Central (Classic) red customizable "Busy" Status

Please consider providing a way to set a red " Busy " Status manually without blocking message sounds the way the " Do Not Disturb " Status does in Ring Central (Classic). Preferably a customizable Status where you could put a Red busy color, a...
Guest about 2 years ago in RingCentral Web/Desktop App 2 Under review

Change ring volume: Ability to change ringer volume separate from the app volume (so calls don't get louder or quieter with changes)

The application allows you to adjust the volume, however that setting controls the call volume and Ringer volume. This needs to be separated into two distinct settings; Ring Volume and Call Volume. Due to the issue of call waiting not being able t...
Leland DeGolier over 1 year ago in RingCentral Web/Desktop App 1 Under review

Fill in Fax without making a contact

We fax to many companies and lenders that are NOT contacts. We would like the ability to fill in the fax cover sheet manually, not make a contact first. That is very time consuming and not a good use of time.
Lynn Kortbein 11 months ago in RingCentral Web/Desktop App 0 Under review

Alert When User Presence Changes to Available

It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on ...
Kiley Loveall 7 months ago in RingCentral Web/Desktop App 0 Under review

Make SMS Text on Desktop app act like SMS on Mobile app

I think it would be helpful to have the SMS on the desktop app act like the mobile app where the texts from yourself are on the right side and texts from the other person on the left. also having different colors to differentiate your texts or the...
Camden Holt 2 months ago in RingCentral Web/Desktop App 0 Under review

Make the SMS resend icon actually work

When an SMS message fails to send there is a small red redo/resend arrow next to it. It however does nothing but in the "desktop phone" app this resend button works to resend the message.
Jesse Barnes 3 months ago in RingCentral Web/Desktop App 1 Under review

Delete multiple messages or calls at one time

It would be nice to be able to select multiple messages and / or calls in order to delete at one time instead of 1 by 1 , the same was we can with emails and photos.
Jenn Godino 7 months ago in RingCentral Web/Desktop App 0 Under review

Smartphone App Switch b/w Accounts

I'd like to be able to switch between my multiple RC accounts on the Smartphone app without having to log out and back in. Right now I have to log out of the app and then log back in to the app with the other account credentials. (BTW the shortcut...
Guest about 2 years ago in RingCentral Web/Desktop App 12 Under review

Allow All Contact Fields to be Searchable in the Glip/Jupiter/MVP App

Allow All Contact Fields to be Searchable within the Glip/Jupiter/MVP App. Example: The Company Field is Not Searchable from the Search Field or Filter Field.
Christopher Mullin 4 months ago in RingCentral Web/Desktop App 1 Under review