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RingCentral Web/Desktop App

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Change the RingCentral VMWare service to machine wide install

During our testing with the RingCentral app it was determined that the service only installs as the user who installs it. In a floating desktop pool, this is a process which does not work well. Additionally, it requires the end user to install it ...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Add a feature to allow users to just receive text messages

Along with Business SMS permission there should be another feature to only allow users to only receive or just send text messages.
Amanda Bradbury over 1 year ago in RingCentral Web/Desktop App 0 Under review

Remove Minimum Threshold for Recording a call (<60 seconds currently)

I was told by support that call duration that are less then 60 seconds are not recorded. This minimum should be removed as all calls should be recorded when call recording feature is turned on. There can definitely be calls that have duration that...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

RingCentral Chat - Nudge/Ping a Team Member - just like the old Windows Messenger Days!

One of the main issues we have with the Chat is that team members sometimes miss messages - either they miss the notification top right or the window hasn't been opened and it's knocked them offline. In the old days of MSN Messenger, they had a gr...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Call Queue Lineup

Urgently requesting a feature in which we can view all incoming calls within our queue at once. A "Call lineup" of sorts where all the calls that are awaiting pickup are listed so we know how many more calls need to be answered within a specific t...
Guest over 1 year ago in RingCentral Web/Desktop App 2 Under review

Cmd + Enter should send a new message in RC App

RC on Mac. This is fairly standard across the web: enter text into a textbox press cmd enter form posts to server But when I press enter or cmd enter in a text compose window it won't send. I have to move my hand off the keyboard to actually send....
Guest over 1 year ago in RingCentral Web/Desktop App 1 Future consideration

Allow adding and editing Notes/Tasks in a separate window

For longer and more complex notes it becomes an issue that to read or change a note that it covers the entirety of the desktop app. Allowing it to pop out to a separate window would allow users to reference information sent in messages more easily...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Re-add ability to search for every time a word appears in an SMS conversation

Until a couple of weeks ago, RingCentral had the ability to search for every time a word appears in an SMS conversation. For example, if I was texting Bob about pizza, I'd be able to see the messages containing "pizza" from yesterday, a week ago, ...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Contact list - Add Dept, Title, Cell number, etc in the empty space next to their name instead of having to hit the profile button.

Contact list - Add Dept, Title, Cell number, etc in the empty space next to their name instead of having to hit the profile button.
Stevie Embree - IT Director over 1 year ago in RingCentral Web/Desktop App 0 Under review

Want to monitor Duration of Status

I want to monitor Agents breaks Duration In the (Share Status)
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review