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RingCentral Web/Desktop App

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Expanded Hud Layout Options

Would like Hud layout options- Grid view.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

RingCentral.exe invoking Powershell

Why does RingCentral.exe invoke powershell. You do know that this is considered malicious activity by next generation endpoint protection.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

thumbs up emoji to have the shortcut (y)

the current shortcut for emoji is :+1: which is not very practical to enter. Can you add the possibility to use the shortcut (y) to deploy the thumb's up emoji?
Amine Dahel over 1 year ago in RingCentral Web/Desktop App 0 Under review

User choice of default tab

Allow user to select default/focus tab of content. Great that recent settings allow customization of tabs and order, however odd that the one placed at the top is not also the one that gets focus when opening (unfortunately always defaults to Text...
Guest over 1 year ago in RingCentral Web/Desktop App 2 Already exists

Ability to see upcoming meetings beyond 3 days

After this recent upgrade over the past week (October 13, 2021), the Desktop version lost the ability to see your upcoming meetings beyond 3 days. I often schedule meetings well in advance and like to see them on the internal RingCentral applicati...
T Headline over 1 year ago in RingCentral Web/Desktop App 0 Under review

Be able to log the reason for a call

When a call ends it would be useful if the call agent was able to select from a list of categories to log what the call was about. This could be customisable from company to company and would be very useful for reporting what percentage of calls r...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Bring back floating window in RC Video Desktop for multi-tasking

Please bring back the floating video from the prior versions of RC App. This allowed for multi-tasking and keeping the video in the forefront while working in the background. As a telemedicine provider, its essential to see the person talking, whi...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

POP UP SCREEN WITH NEW MESSAGE/FAX ETC

We use to be with 8x8 (no we are never going back) but I did like that if I received a message that it popped to the front of the screen. I see it can do this for a phone call but not a message.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Eliminate drop-down from "Voicemail" to "All Voicemail" (HUD also)

Unlike categories such as Fax or Text, here there's only one option, so I shouldn't have to click on Voicemail only to expose the only option of "All Voicemail." Waste of steps = waste of time. One button would do the trick.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Report robot calls and scams button

When using the RingCentral desktop app. (And mobile app would be nice) I would like to be able to flag a call from the call history that is a suspected robot or is clearly a scam. (Perhaps this is two different buttons) I get a lot of calls that h...
Marshall Christopherson over 1 year ago in RingCentral Web/Desktop App 0 Under review