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RingCentral Web/Desktop App

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Be able to log the reason for a call

When a call ends it would be useful if the call agent was able to select from a list of categories to log what the call was about. This could be customisable from company to company and would be very useful for reporting what percentage of calls r...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Bring back floating window in RC Video Desktop for multi-tasking

Please bring back the floating video from the prior versions of RC App. This allowed for multi-tasking and keeping the video in the forefront while working in the background. As a telemedicine provider, its essential to see the person talking, whi...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

POP UP SCREEN WITH NEW MESSAGE/FAX ETC

We use to be with 8x8 (no we are never going back) but I did like that if I received a message that it popped to the front of the screen. I see it can do this for a phone call but not a message.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Eliminate drop-down from "Voicemail" to "All Voicemail" (HUD also)

Unlike categories such as Fax or Text, here there's only one option, so I shouldn't have to click on Voicemail only to expose the only option of "All Voicemail." Waste of steps = waste of time. One button would do the trick.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Report robot calls and scams button

When using the RingCentral desktop app. (And mobile app would be nice) I would like to be able to flag a call from the call history that is a suspected robot or is clearly a scam. (Perhaps this is two different buttons) I get a lot of calls that h...
Marshall Christopherson over 1 year ago in RingCentral Web/Desktop App 0 Under review

Export of chats in ringcentral for management to show names of individuals engaging in the chat and be able to pull up chats between different members of the firm

Becuse currently the export shows nothing - it only shows what the individuals enaged in and doesn't tell us who is saying what. it's useless for future employment related issues.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Monitoring Impromptu Conference Calls

We have several users that have impromptu conference calls. They are requesting the ability to see who is on the call and then have the ability to drop callers as their part of the call is over. Currently, to insure that a caller that should not b...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Status in Contacts

We use the softphone in the RC app to lookup contacts and transfer calls. I feel like the internal people's status should be shown. It would be nice to see it there so you don't have to look at multiple things to figure it out.
Tessa Mabrey over 1 year ago in RingCentral Web/Desktop App 2 Under review

To import old messages from another carrier to RingCentral after the porting.

To import old messages from another carrier to RingCentral after the porting.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Disable file sharing by default

Disable all Manage file sharing until turned on by an ADMIN. Since this new app has 0 content examination end users can could sent what ever they wanted and get everyone in truck load of trouble. Since there is nothing in place currently which one...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review