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RingCentral Web/Desktop App

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Ability to delete video call history in messaging conversation list

All posts can be deleted in the messaging conversation list except video call history. This is obviously an oversight. I do not want my conversation list cluttered with my video call history and I don't want to add an emoji or bookmark them which ...
Denise DeLange over 1 year ago in RingCentral Web/Desktop App 0 Under review

Receive the security code through a phone call

I would like the ability to receive the security code through a phone call. Right now, I can receive it through my email. I am not always able to get to my email, but would like to receive the code through a phone call.
Dean Insana 10 months ago in RingCentral Web/Desktop App 0 Under review

Cut down on video processing time

I created a test video that I recorded and it was about a 30 second video. It is still processing and it's been about 30 minutes so far. I was able to record a similar video with Snag It and that was a 10 second video and it took seconds to process.
Joe Sides 10 months ago in RingCentral Web/Desktop App 0 Under review

Unsubscribe Text/SMS

External users should be able to unsubscribe from receiving RC SMS text from any company users and once they do unsubscribe, RC system should be up to date . So if anyone try again to send text/SMS to that person, that should get rejected automati...
Amit Trivedi over 1 year ago in RingCentral Web/Desktop App 0 Under review

User setting to show current call detail (phone number) or just presence status only in HUD

It would be helpful to have the option to show either the current call detail (the phone number that the agent is talking to) or simply the available/busy presence status only. For Administrators and Managers, the call detail is helpful. But ordin...
Josh Berman over 1 year ago in RingCentral Web/Desktop App 1 Under review

Text and Contact organizing

In my specific role, I send a large number of texts every day that correlates to a set of contacts. Right now they just appear as an endless stream of texts. I would have the option to organize these into folders by date. This would allow me to ea...
Guest 10 months ago in RingCentral Web/Desktop App 0 Under review

I would like to be able to label the numbers by company name in my phone so I know what company I am dialing out from.

if i own 10 companies i dont want to remember every phone number to dial out before i call. if i can click on app. click on phone symbol.pull the phone numbers down from the from: tab and see all my company names with ph#'s THAT WOULD BE GREAT!!
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Create Task associated w/ a call or sms

From the message list, I would like to be able to create a task and associate it w/ the given message. For instance, if I have a voicemail or text from a customer that requires follow-up, I would like to be able to create a task with the message l...
Kelly Enser over 1 year ago in RingCentral Web/Desktop App 0 Under review

Call Screening on RC Unified App

Currently there is the call screening feature available on RC phone app on desktop. The call screening feature should also be available on the unified app.
Hannah Tieu over 1 year ago in RingCentral Web/Desktop App 0 Under review

Allow all posts to be deleted from a 'Team' in the RC client

Currently You can create any number of 'Teams' (chat channels) but if you want to delete posts from those chats you have to manually delete each post one-by-one. Proposed Can we have a facility where the administrator of a 'Team' channel can delet...
Alastair Fraser-Mitchell 10 months ago in RingCentral Web/Desktop App 0 Under review