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RingCentral Web/Desktop App

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Turn On/Off the Message and Video Capabilities of the RC App

Capabilities to turn off the message and video since some only need the phone capabilities to use the service and not the added features
Guest 10 months ago in RingCentral Web/Desktop App 1 Already exists

# Outbound Connected calls KPI

For outbound call businesses, it is helpful to know how many of our outbound phone dials get answered (Connected).
Guest 10 months ago in RingCentral Web/Desktop App 0 Under review

Improve the list of past meetings presented when Join Meeting is selected

When I click Join for a video meeting, there is a dropdown list of past invites. It shows only five rows, of which one has the description "RingCentral Video meeting" which is so vague that it is useless, another is a link to join my own personal ...
Guest 10 months ago in RingCentral Web/Desktop App 0 Under review

On Admin side, status icons for both User and Phone on 'Users with Extensions'.

While setting up, and troubleshooting user and phone issues, we're finding that the status icons are a tad misleading. While a User status may show green, you have to go into their account, click down to Phones, over to Phones, etc. to then see if...
Joe Cache - 1601 over 1 year ago in RingCentral Web/Desktop App 0 Under review

Make Text Highlighting Actually "Work"

In the new RingCentral desktop app, when RC identifies a number as a phone number (mostly incorrectly), it's very difficult to actually click-and-drag style highlight that number to copy and paste (I think because of the call, text pop-up that hap...
Kevin Seymour over 1 year ago in RingCentral Web/Desktop App 1 Under review

Disable entering extension when the call has gone to a voicemail message.

If an external call dials a direct line on your numbers list, it shouldn't have the ability to transfer to any extension on your extensions list. I had an external number dial a direct line that goes straight to voicemail, but they were able to hi...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Outbound Calls Information

When doing an outbound call, we can provide the reason of the call and have a key press option if the customer wants to speak to a representative
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Move up unread messages (like in the phone app) [desktop]

Like in the phone app move unread messages to the top of the list, so I can see them and they would not be hidden from me somewhere down in the contact list.
Guest 10 months ago in RingCentral Web/Desktop App 2 Already exists

Draft option in Fax

allows the option to set a draft to a fax that will be sent later to allow the option to edit out some information
Guest 10 months ago in RingCentral Web/Desktop App 0 Under review

Not available Keystroke command

In my unit, we are constantly at our desks and then away taking orders, then talking with builders. Adding a keyboard command to put the app in the Not Available mode would be very beneficial
John Bullock 10 months ago in RingCentral Web/Desktop App 1 Needs more information