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Call Queues - Call Log - Integration to WebApp

It would be great to get the possibility to check call log of CQ you are member of, directly in the webapp, instead of opening a Chrome tab.
Corentin LAUNAY over 1 year ago in RingCentral Web/Desktop App 0 Under review

Allow Click to Call in Docs / Slides (not only Sheets)

Wouldn't it be good to get the possibility to use Click to Call on Docs & Slides, just like with Excel / Sheets ? We have plenty of presentations with numbers that needs to be redialed manually. Moreover, it's not very intuitive because it doe...
Corentin LAUNAY over 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Showing available when connecting to a call

Currently when we make a call out to someone, the status shows as available until we are connected to the other person. This should show as "on a call" during this time as well. Sometimes we have receptionists looking to transfer a call and they s...
Brayden McGraw over 1 year ago in RingCentral Web/Desktop App 0 Under review

Don't use the name I use for my internal org on your public facing boards

Surprised that I'm sharing my internal name with this board. Glad I wasn't announcing the days of my PTO when I posted my last idea. This strikes me as a violation of privacy, RC. I'm not one to get worked up, but I'd strongly advise you to do som...
Rick Case x567 (PT) over 1 year ago in RingCentral Web/Desktop App 0 Under review

Add more smileys and allow to add custom smileys as in slack

The selection of smileys are way too less in RC chat. Please add more smiley packs.
Saurabh Kumar Jha over 1 year ago in RingCentral Web/Desktop App 0 Under review

Customise contact information show on desktop/mobile app

On the desktop app when there is a call incoming, the only contact information we can see is initials. We have no idea who is calling as there are thousands of contacts in my contact list. Please can this be made customisable so that we can see th...
Tom Howarth over 1 year ago in RingCentral Web/Desktop App 1 Under review

Mic Mode on Mac

Apple has Mic Mode in their control center that has different options for your mic that allows you to control the input. Whenever I use my airpod pros through my Mac, the background noise is amplified and makes it extremely hard for the person on ...
Hunter Taylor over 1 year ago in RingCentral Web/Desktop App 0 Under review

Call queue auto answer

Allow for auto answer in from a call queue or set up a simple hunt group from main lines. allowing customers to pickup the handset and answer the phone on Deskphones
Dustin Kain over 1 year ago in RingCentral Web/Desktop App 0 Under review

Call on behalf of other site locations

Hi, We may, on occasions, be making Sales calls on behalf of another site location and wish to present that locations site number instead of the user/site who is calling. For example, Heathfield wish to make sales calls on behalf of our Airdrie si...
Wayne Boyce (Ext:313) over 1 year ago in RingCentral Web/Desktop App 0 Under review

Hide Text Messages to clean up window

It would be very useful to be able to hide unused text message chains. There wouldn't be a need to cancel, but having the ability to hide or close out texts until we receive a response will help clean up the window. I would love to be able to only...
Sarah Darrow over 1 year ago in RingCentral Web/Desktop App 0 Under review