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RingCentral Web/Desktop App

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Batch export/forwarding of SMS/MMS to email

To archive and upload to client matters or provide as support for billing/invoicing. And that identifies the phone numbers/contacts in the threads. And with the option for different export/forward formats (i.e., pdf/excel).
Kevin Coleman 2 months ago in RingCentral Web/Desktop App 0 Under review

DND Reminders

I don't have a physical desk phone and rely solely on the RingCentral Windows app. I typically have other applications running in front of the RingCentral app and since I am only in the RingCentral app a small percentage of my day, often times I f...
Aaron Taylor 2 months ago in RingCentral Web/Desktop App 0 Under review

Numpad Enter key activate call on Ring Central Desktop

Using ringcentral desktop, only the main enter key activates the call after typing the phone number, the enter key connected to the numpad does not work.
Lawrence Taylor 3 months ago in RingCentral Web/Desktop App 0 Under review

Allow text to be typed in Fax TO: field in desktop app

You should not have to add a Contact before faxing. Right now, if you fax using a template and only a fax number, then the cover letter show nothing in the TO: line. I want to be able to have a separate "TO:" field and "Fax number" field, so my co...
Dee Ann Gee 3 months ago in RingCentral Web/Desktop App 0 Under review

Need setting to be able to change fax download folder location in desktop app

After a fax is sent, then download it (using icon on right). It defaults to downloading to the local PC Downloads folder. However, in a business environment, we must be able to customize this to download to another drive and folder. Storing to loc...
Dee Ann Gee 3 months ago in RingCentral Web/Desktop App 0 Under review

Issue w/ formatting of 'notes' in a Custom Fax Template

I created a custom fax template and applied the 'notes' section to be pulled in. However when I add text to the notes section when sending a fax, it looses the formatting (i.e. Enter to a new line). I called and spoke with support who confirmed it...
Randi Rosenblatt 3 months ago in RingCentral Web/Desktop App 0 Under review

Allow Admins to see Hidden Users in the RC App

As admins, we would like to be able to call and message all users without having to go into the Admin portal to look up their direct line and/or email if they are hidden. It would be helpful for hidden users to remain hidden from everyone except f...
Gabriela Ramirez 3 months ago in RingCentral Web/Desktop App 0 Under review

Specific Ringcentral saved contacts "Texts" gets forwarded to team/group under Ringcentral "messages"

I believe there must be a process where we can select few contacts whose content/data which we get over "texts" need to be forwarded among team members in a group of selective people. This way the contact need not to be harassed, if the other is r...
Arpit Marwaha 3 months ago in RingCentral Web/Desktop App 0 Under review

Change Text Interface Back to show list without opening a text

Can you please change the interface back to where the texts would show as a list and we click the one we want to open, instead of how it now automatically opens the most recent text when you go to texts? I don't like how I can accidentally open on...
Melissa Plante 3 months ago in RingCentral Web/Desktop App 0 Under review

App Integration with Daylite (Marketcircle)

Share Daylite contacts (People & Companies) with Google based on a Group.
Patrick Flaherty 4 months ago in RingCentral Web/Desktop App 1 Future consideration