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RingCentral Web/Desktop App

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Allow for disable users for the GLIP Chat to be able to retain their settings and group chat they were assign to

I noticed when you disable a user, it automatically removed them from every group chat/team they were assigned to. I think it would be great for an employee/user we disable to retains the teams/group chat they were assign to. Example: Employee A l...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Would be good if call handling contacts didn't show under 'flip' menu for active call

'Call handling', setup in the portal, is used for our call forwarding functionality. As such, when a user has PA number's added for call forwarding, they appear under the 'flip' menu when on a call, unfortunately, it doesn't work for flip.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Able to share RC App via screen share while in an RC app video

I need to be able to train agency staff on the use of RC app and troubleshoot as problems arise. It is very challenging now, due to the fact that when you share your screen when in an RC app meeting you are unable to actually share the RC app itse...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Permanently Change Screen Name on RC Meeting

We have highly credentialed employees that want their credentials to appear in their screen name when in RC meetings with clients. Right now they have to add their credentials to their screen name for every single meeting. If they could permanentl...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Provide a non-updating version of the Macintosh Package

At my instutition all software on computers is centrally managed, including peroidic updates. However the RC Macintosh package performs auto-updates, routinely prompting users for their password to become Administrator. Many of our users do not ev...
Dean Eckstrom over 1 year ago in RingCentral Web/Desktop App 0 Under review

Register customer's number before they can connect to your main number.

We will register the customer's number. Once registered to the main account. The customer will be able to call the main number. If not registered they'll not be able to call the main number.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

User Can Monitor Calls Even Without a License

Can we have the option to set up a user without a license or digital line to be able to monitor calls? The user does not need to make and receive calls. The sole purpose is to just monitor calls of other users.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Be able to delete missed video calls in app

its annoying to see on dashboard
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Archive Messaging as SMS when sent from Text widget

If a user sends a 'SMS' by selecting a Company contact from Text widget it should send out the SMS gateway and provide archiving as normal personal contact. We need this feature to ensure proper compliance of any texting. Or allow Admin to remove ...
Alex Obert over 1 year ago in RingCentral Mobile App / RingCentral Web/Desktop App 0 Under review

Disable incoming calls when on a queue call

Our agents are on queue calls, but they get spam calls directly to their direct phone numbers. This confuses them, as they think that they're missing calls. It's also distracting for them. There should be a way to not get notified of incoming call...
Brandon Carr over 1 year ago in RingCentral Web/Desktop App 0 Under review