RingCentral Web/Desktop App

Currently there is no way for administrators to manage the individual SMS functions of their team without support. Much like Faxing to the desktop has an "ON/OFF" toggle on the user level, now that SMS is not unlimited and for other factors, admin...

We have many numbers added to our Contact Center (InContact) and these numbers show up to users as selectable caller ID numbers. It would be very beneficial to hide these numbers from users as alot of the numbers are for different call Q's within ...

We are using the Windows version of the RingCentral app (version 22.4.34.6382 Windows). On the main call log screen, it shows the Caller's Name that we add on the Contact Card, but it'd be nice if we could also see the Company Name field that is o...

When changing an emergency address with the RC Desktop application a dialog is shown with current Company ERLs and personal PERLs. Presently the Company ERLs are shown first followed by the PERLs. With hybrid work commonplace these days users ofte...

Call numbers that are not stored in E.164 (e.g. in connected CRM systems) should be callable. Specifically, there are customers who currently have systems in which the phone numbers are not entered correctly. These customers cannot switch to Unify...

To have the option to conference a call then dial the number and hit conference again to merge instead of placing current call on hold, add new call, then transfer.

The desktop app does not have a easy way to delete all the records. Or often referred to as a delete all command. Another great feature it's lacking the ability to leave notes on numbers a lot less difficult than it already is. This would be reall...

When you're in the app you're able to leave a quick sticky note on the number as if you're clicking it to add it to your database

I understand that we can set a custom status and I understand that there are 6 "canned" statuses. I would like the ability to either edit those 6 canned "slots" or add my own custom statuses that I might use frequently. I would find this super use...

Add the folder feature back for easy organizing amongst teams