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RingCentral Web/Desktop App

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Folders or Subcategories within the HUD Feature

Having the ability to create folders or subcategories under the HUD feature would allow those user's who have many extensions listed, to be able to sort through those extensions to more easily locate the extensions they need at any particular mome...
Haley Petrick almost 2 years ago in RingCentral Web/Desktop App 2 Under review

Text Auto Reply when out of the office

My customers are getting used to texting me. When I am out on vacation, there is no way for them to know that I am not in the office and not checking text messages. This would be very helpful.
Lisa Benway about 1 year ago in RingCentral Web/Desktop App 4 Under review

Disable RingCentral App Auto-Update on macOS

On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end resul...
Eric Crist over 2 years ago in RingCentral Web/Desktop App 4 Under review

Sync desk phone status to RingCentral app

Need a feature to synchronize the status of a desk phone to the RingCentral apps. Example: If the Yealink device will be set to DND, the RingCentral apps status should change to DND as well.
Vanessa P 3 months ago in RingCentral Web/Desktop App 0 New

Audio Tone when a call disconnects

A small but impactful feature that other systems we've used have is an audio tone/cue when a call is disconnected, whether abruptly or when a call is naturally ended. For anyone using a softphone and using multiple windows on a screen, sometimes i...
Matthew Ho 4 months ago in RingCentral Web/Desktop App 0 Under review

Include SMS on export data

Include SMS on export data
Guest about 2 years ago in RingCentral Web/Desktop App 11 Under review

Delete bulk messages/Conversation in Unified App

There needs to be a way for admins to delete bulk messages.
Guest almost 3 years ago in RingCentral Web/Desktop App 22 Future consideration

Option to disconnect one party in a conference call

We should have the option to disconnect the last call dialed or either number dialed in a conference call if we initiated the call our ourselves with both numbers.
Crystal Aikman about 1 year ago in RingCentral Web/Desktop App 0 Under review

Auto reply SMS to missed calls

I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.
Guest over 2 years ago in RingCentral Web/Desktop App 10 Future consideration

Show user status in contacts list

Ability to see user status in all web/desktop views would be a timesaver.
IT-Ken Hagan 8 months ago in RingCentral Web/Desktop App 2 Under review