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RingCentral Web/Desktop App

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SMS Toggle ON/OFF at the the User Level

Currently there is no way for administrators to manage the individual SMS functions of their team without support. Much like Faxing to the desktop has an "ON/OFF" toggle on the user level, now that SMS is not unlimited and for other factors, admin...
Joseph Valerio 3 months ago in RingCentral Web/Desktop App 0 Under review

Hide Contact Center Numbers from Being Used as Caller ID

We have many numbers added to our Contact Center (InContact) and these numbers show up to users as selectable caller ID numbers. It would be very beneficial to hide these numbers from users as alot of the numbers are for different call Q's within ...
Eric Howard about 1 month ago in RingCentral Web/Desktop App 0 New

Add Company Name Field to RingCentral App

We are using the Windows version of the RingCentral app (version 22.4.34.6382 Windows). On the main call log screen, it shows the Caller's Name that we add on the Contact Card, but it'd be nice if we could also see the Company Name field that is o...
James Estes about 1 month ago in RingCentral Web/Desktop App 0 New

Reverse the order of PERLs vs ERLs shown in the RC App dialog

When changing an emergency address with the RC Desktop application a dialog is shown with current Company ERLs and personal PERLs. Presently the Company ERLs are shown first followed by the PERLs. With hybrid work commonplace these days users ofte...
Dean Eckstrom 5 months ago in RingCentral Web/Desktop App 0 Under review

all number normalisation / modification

Call numbers that are not stored in E.164 (e.g. in connected CRM systems) should be callable. Specifically, there are customers who currently have systems in which the phone numbers are not entered correctly. These customers cannot switch to Unify...
Manfred Horsch 10 months ago in RingCentral Web/Desktop App 0 Under review

An option to conference a call without placing it on hold then add a new call.

To have the option to conference a call then dial the number and hit conference again to merge instead of placing current call on hold, add new call, then transfer.
Rose Smith 17 days ago in RingCentral Web/Desktop App 0 New

Some snappy features missing

The desktop app does not have a easy way to delete all the records. Or often referred to as a delete all command. Another great feature it's lacking the ability to leave notes on numbers a lot less difficult than it already is. This would be reall...
Team Aurora 17 days ago in RingCentral Web/Desktop App 1 New

The ability to leave notes on numbers

When you're in the app you're able to leave a quick sticky note on the number as if you're clicking it to add it to your database
Team Aurora 17 days ago in RingCentral Web/Desktop App 0 New

Save custom status

I understand that we can set a custom status and I understand that there are 6 "canned" statuses. I would like the ability to either edit those 6 canned "slots" or add my own custom statuses that I might use frequently. I would find this super use...
Luke Sipple over 2 years ago in RingCentral Web/Desktop App 3 Under review

Add the team folder feature back

Add the folder feature back for easy organizing amongst teams
Guest about 2 years ago in RingCentral Web/Desktop App 14 Under review