RingCentral Web/Desktop App

Call numbers that are not stored in E.164 (e.g. in connected CRM systems) should be callable. Specifically, there are customers who currently have systems in which the phone numbers are not entered correctly. These customers cannot switch to Unify...

Sync contacts from portal to deskphones

It's nearly impossible to read a code snippet at the moment. Basically the options are to copy the entire thing to a local text editor or download. Please make it easier to view in the app

Currently, if you are typing a message in the RingCentral desktop application, an incoming call automatically goes to the front of the application, interrupting your message typing. In order to continue messaging, you must Ignore the call, then cl...

Texts are often scrambled when received through ring central. For example, someone will send a longer, singular, text message. It will then be received as multiple texts that are out of order. Makes it really difficult to read the message.

The new RC is a mess. I downloaded it and couldn't function - I couldn't see where texts/messages were coming in (although I had the alert sound). I got to some screen where there was no way for me to get back and make a phone call. Please keep Cl...

The SMS features as currently described and discussed are not available for AU users. This is a much needed feature and would be a welcome addition.

There are certain members in our company that should never have their calls recorded. Since a lot of people work from home, they should be able to have privileged conservations without the line being recorded.

I would like to have the ability to remove certain permissions for some users in the desktop app only. For example, there are some users we want to be able to use the meetings/RCV feature for online meetings, but not be able to call or text from t...

In Call handling, you should be able to forward your phone to another users ext, and have it ring to that persons mobile/desktop app. Currently it only rings to a physical phone.