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RingCentral Web/Desktop App

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Set user status when message tab is hidden from users

The ability to set user status is removed when the message tab is hidden from users. Some customers use a different application for internal messaging such as MS Teams but still want to be able to set user status in RC app. Please make it so that ...
Mervin Cuneta 2 months ago in RingCentral Web/Desktop App 0 New

Make blacklisted international phone numbers easier for admins to identify

We see area codes, sometimes many for a single country, and even if the visible area codes are enabled it just says that the user is 'not authorized to make the call'. We have to call in to determine that the number is blacklisted for fraud and a ...
Jake Fletcher IT 2 months ago in RingCentral Web/Desktop App 0 New

Centralize option to Managing Launching external app for users

To have a centralized setting wherein I can manage launching an external app for all users instead of individually setting it up per user.
Ralph Reyes 2 months ago in RingCentral Web/Desktop App 0 New

Allow logging in with message-only extension using the desktop/web applications.

We are only allowed to login using the message-only extension credentials with the mobile app/admin portal. It will be very helpful if we can log in with the desktop/web app.
Aya Vince Cruz 2 months ago in RingCentral Web/Desktop App 0 New

Auto retry failed faxes when getting a busy signal

. This enhancement will significantly enhance the faxing functionality, particularly for phone numbers that are configured to receive incoming calls as well. With this update, users can expect smoother and more efficient fax transmission, ensuring...
RC Tester Account 2 months ago in RingCentral Web/Desktop App 0 New

Forward received images/videos via SMS to other users/numbers.

It will lessen the hassle of downloading the images and videos received via SMS and send it to others in a form of a new message.
Aya Vince Cruz 2 months ago in RingCentral Web/Desktop App 0 New

Main Company Number as SMS sender

Customer would like to have an option to use the main company number as the sender of all SMS from the accoun for privacy purposes of direct numbers
Rammy Amante 2 months ago in RingCentral Web/Desktop App 0 New

Reporting Call Quality after Call

The user is struggling with daily network issues and is seeking assistance in reporting poor-quality calls after a call has ended. We find it inconvenient and manually connect issues to specific calls. This feature is to enable all users to report...
Leigh Baltazar 2 months ago in RingCentral Web/Desktop App 0 New

Download and back up your data automatically

We have received feedback from our valued customers regarding the convenience of downloading/exporting voicemail data from the admin portal for all extensions. To enhance user experience and streamline processes, we kindly request the implementati...
Hiromithu Ishigaki 2 months ago in RingCentral Web/Desktop App 0 New

Add auto update option in APP

There should be an option in the MVP app to turn on auto updates even if it was installed via MSI.
Candy Bergman 2 months ago in RingCentral Web/Desktop App 0 New