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RingCentral Web/Desktop App

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Ability to turn off the ringer sound of the RingCentral extension in Google Chrome

We have some user complains about the ringer notification sound from RC extension in google chrome. RingCentral support suggested to choose "OFF" as the RC ringtone in RC desktop app or from web interface. Despite that we hear classic phone ring s...
Sayed Kazemi 2 months ago in RingCentral Web/Desktop App 2 Under review

Organizing Manage queues & Caller ID

I'd be great if we could organize this alphabetically. Trying to find the correct location when have over 20 of them can take a while, if it was organized by alphabet it would be so quick.
Cynthia Bernier 2 months ago in RingCentral Web/Desktop App 0 Under review

Pride flag emoji

Pride flag emoji / self explanatory
Elaine J. Urrutia (she | her) 2 months ago in RingCentral Web/Desktop App 2 Under review

display company name instead of phone number when using sms

Since we can't currently display the company main number when texting out - defaults to operator number - it would be great to have the company name, instead of the phone number, display when we text out to clients.
Reception 1 2 months ago in RingCentral Web/Desktop App 0 Under review

Separate desktop and mobile apps in incoming calls

Separate the Desktop app and Mobile app from incoming calls so that only one rings at a time, so my phone isn't ringing while I'm at my desk, and can arrange them in an order so If I don't respond after 4 or so rings, it goes to my phone in case I...
Andrew Cunningham 2 months ago in RingCentral Web/Desktop App 0 Under review

Settings need to stay between sessions

Right now, we have users whose settings change when they restart their computer. One in particular is their audio settings. They use a different speaker source for calls than the default computer speaker. The settings keep reverting back to the co...
Billy Creasy 2 months ago in RingCentral Web/Desktop App 0 Under review

Please add slider bar for voicemail

We receive tons of messages in this office. We used to be able, with the old app, to listen to parts of the message via a slider bar. Now, if we miss something we have to listen to the whole message again. Very time consuming:(
Front Two 2 months ago in RingCentral Web/Desktop App 0 Under review

Call on behalf of other site locations

Hi, We may, on occasions, be making Sales calls on behalf of another site location and wish to present that locations site number instead of the user/site who is calling. For example, Heathfield wish to make sales calls on behalf of our Airdrie si...
Wayne Boyce (Ext:313) 2 months ago in RingCentral Web/Desktop App 0 Under review

SMS ability to sort SMS messages and create folders for the SMS messages

RingCentral only provides a long historical list of SMS messages, very hard to sort through and service potential clients.
R. Glenn Matsen 2 months ago in RingCentral Web/Desktop App 1 Under review

Fax transmission notification to include copy of fax.

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.
LOTT & FISCHER 2 months ago in RingCentral Web/Desktop App 2 Under review