RingCentral Web/Desktop App

Other provider solutions do not require a DID to be assigned to an extension in order to use a desk phone or make external calls. There must be some way to provide this functionality in RingCentral in the future.

There should be an option to download the SMS in bulk or per conversation.

I have a call-in talk show. Every time I'm "on a call" and other callers ring in, when I click (ANSWER AND HOLD) it puts the "active" caller on hold rather than the new callers. This is a big problem on my side. Please help!

Hi Team Please include a auto response for SMS disable that the SMS is not working for faield for clients SMS

Want to collaborate directly in message and see who is reviewing, and editing a file. Right now you share the file, then you will have to download that file then you have you make the changes then add the new file back into message

Allow to add 3rd party phones on shared line.

Lots of blank lines, can only copy/paste Messages 1 screen at a time vs. selecting multiple consecutive lines for a longer conversation with someone, etc.

Feature that allows admins to change SMS caller ID for users.

Having the ability to - for example - set colors for the different individual tab/screens on the destop app would provide a distinct visual alert to prevent accidentally sending messages to the wrong person/thread. (ie: accidently sending an exter...

I would like the user to have the ability to export their Text messages with the meta data without being an admin.