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RingCentral Web/Desktop App

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Folders or Subcategories within the HUD Feature

Having the ability to create folders or subcategories under the HUD feature would allow those user's who have many extensions listed, to be able to sort through those extensions to more easily locate the extensions they need at any particular mome...
Haley Petrick almost 2 years ago in RingCentral Web/Desktop App 2 Under review

pass the original did on call tranfer

I need ring central to pass the original caller id when transferring currently it passes the caller id from the agent that picked up the call meaning I can't track the calls outside of ring central.
salvador ocana 3 months ago in RingCentral Web/Desktop App 0 New

Disable RingCentral App Auto-Update on macOS

On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end resul...
Eric Crist over 2 years ago in RingCentral Web/Desktop App 5 Under review

Please allow SCIM initial sign on for the Microsoft teams RingCentral plugin

SCIM initial sign-on for new users on different plugins for RC works fine. However, the teams plugins require the user to be activated/signed on to RC before being able to log in through there. SCIM is there so that the user is able to get their c...
Alex Su about 1 month ago in RingCentral Web/Desktop App 0 New

Download SMS via RC App.

There should be an option to download the SMS in bulk or per conversation.
Lynce Andres 11 months ago in RingCentral Web/Desktop App 1 Under review

Group SMS from External Number

Customer would like to received group sms message from external number. Customer received text message from external number with no issue. However, if external number send it text message to multiple RC number is not being received.
RC Tester Account about 1 month ago in RingCentral Web/Desktop App 1 New

International Calling to Specific Number

Exception to dial out one specific international number without giving agents access to international calling.
Patrick Rei Daluz 4 months ago in RingCentral Web/Desktop App 0 New

Text Auto Reply when out of the office

My customers are getting used to texting me. When I am out on vacation, there is no way for them to know that I am not in the office and not checking text messages. This would be very helpful.
Lisa Benway about 1 year ago in RingCentral Web/Desktop App 4 Under review

Auto reply SMS to missed calls

I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.
Guest over 2 years ago in RingCentral Web/Desktop App 10 Future consideration

Audio Tone when a call disconnects

A small but impactful feature that other systems we've used have is an audio tone/cue when a call is disconnected, whether abruptly or when a call is naturally ended. For anyone using a softphone and using multiple windows on a screen, sometimes i...
Matthew Ho 6 months ago in RingCentral Web/Desktop App 0 Under review