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RingCentral Web/Desktop App

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Do Not Disturb for all alerts from RC mobile and desktop app-including Messaging not just phone calls

The auto DND when in a meeting for incoming calls is great however can it be build or a new feature be built for either all RC notifications to be auto DND while in a meeting or at least to include Messaging/Text notifications as well?
Tracey Lulek 2 months ago in RingCentral Web/Desktop App 0 New

pass the original did on call tranfer

I need ring central to pass the original caller id when transferring currently it passes the caller id from the agent that picked up the call meaning I can't track the calls outside of ring central.
salvador ocana 3 months ago in RingCentral Web/Desktop App 0 New

Download SMS via RC App.

There should be an option to download the SMS in bulk or per conversation.
Lynce Andres 11 months ago in RingCentral Web/Desktop App 1 Under review

Have the option to use all numbers on the account as the outbound caller ID.

Especially with numbers tied to either a mobile user, call queues, and/or message-only extensions to be used to receive faxes and calls. It would be nice to be able to use it as an outbound caller ID since the number is considered as a company num...
Sharpay Evans about 2 months ago in RingCentral Web/Desktop App 1 New

Text Auto Reply when out of the office

My customers are getting used to texting me. When I am out on vacation, there is no way for them to know that I am not in the office and not checking text messages. This would be very helpful.
Lisa Benway about 1 year ago in RingCentral Web/Desktop App 4 Under review

Auto reply SMS to missed calls

I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.
Guest over 2 years ago in RingCentral Web/Desktop App 10 Future consideration

Ability to Stop Recording on RingCentral App

A button to stop the recording is currently available on the delisted RingCentral Phone app. This feature should also be available on the unified new RingCentral app as this is beneficial for callers that request to mask or stop the recording duri...
Jorge Mico 19 days ago in RingCentral Web/Desktop App 0 New

International Calling to Specific Number

Exception to dial out one specific international number without giving agents access to international calling.
Patrick Rei Daluz 4 months ago in RingCentral Web/Desktop App 0 New

Please allow SCIM initial sign on for the Microsoft teams RingCentral plugin

SCIM initial sign-on for new users on different plugins for RC works fine. However, the teams plugins require the user to be activated/signed on to RC before being able to log in through there. SCIM is there so that the user is able to get their c...
Alex Su about 1 month ago in RingCentral Web/Desktop App 0 New

Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I have a flow in which if the person stays on the line I would like it to goto an extension. Currently the greeting repeats 3 times before going to the extension. This is not desired. It would be better if it repeated only once before going to the extension. With everything being configurable why is this setting hard coded? Thanks.

As it will give the customers option to select how many times they want the IVR Menu Greeting to play in case the caller will not press anything. As right now its fixed to play the IVR menu 3 times. As some customers will really not prefer to stay...
Guest over 2 years ago in RingCentral Web/Desktop App 4 Under review