RingCentral Web/Desktop App

Having the ability to create folders or subcategories under the HUD feature would allow those user's who have many extensions listed, to be able to sort through those extensions to more easily locate the extensions they need at any particular mome...

On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end resul...

We use the old RC Phone app still largely because this feature does not exist yet in the newer desktop app. Currently, texts can be forwarded to a new number but cannot be edited before sending.

We have finished with the SMS registration for about two weeks. Last step was to assign the numbers to the campaign. We are still getting a message banner when we launch Ring Central and it is confusing some of the users into thinking they need to...

You know that little red dot you see on your phone icon that tells you there's a missed call? Well, it would be so much better if it went away as soon as you checked your phone. Right now, you have to toggle between all your calls and just the mis...

Currently, our office is set up so that when receiving or making a call, users can use either their desk phone or the RingCentral desktop app if their computer has a microphone. Most of our users prefer to use the desk phone, or need to due to not...

My organization finds it bizarre that this option is disabled (possibly to allow cohabitation with RingCentral Phone apps on Windows devices) We're looking at a mass roll out of RingCentral MVP app to all users, coupled with removing outdated vers...

I have a client that needs to use this feature for tornado warnings, tornado drills, fire drills, mass alerts to the company. They have 75 devices on hand in various rooms throughout the facility and need to be able to page all of them to alert in...

There needs to be a way for admins to delete bulk messages.

In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project land...