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RingCentral Web/Desktop App

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Ability to have hold music start at different intervals, or the ability to have multiple hold music that will be selected randomly

We have hold music that has about 7 different topics. When somebody is put on hold they automatically just here the first topic as it always starts at the start. We would like to have these randomized so other topics in the hold music can play fir...
Christine Cullen almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Edit "guest" profiles in RC app

I'm trying to edit a "guest" profile in app.ringcentral.com. When logged in, I click on the contacts tab and select a guest contact. Their info comes up - but no option to edit the info. I would like to add a phone number to their guest profile.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Dial Box Location

Every time I need to dial a number, I have to click the Phone icon at the bottom left, which reveals the Dial Text Box where I then paste the number I want to dial. Could you please put a copy of the dial text box at the very top left of the user ...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Create task in task via API

Create the many task in a team, then your api allow I can put task id array to update child task of another specified task id
Justin Nguyen over 1 year ago in RingCentral Web/Desktop App 1 Future consideration

Adding extra digits to the incoming number

It would be useful to add extra digits to incoming phone numbers displaying on my phone. I found this feature to be usefull (it used to be an option) because it told me right away that it was a business call via ringcentral. I use my phone also fo...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Future consideration

Account data recovery

When an account is deleted there should be a 15 day data retention policy in place in case of mistaken deletion, or for auditing purposes.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Future consideration

Monitor calls/answer calls for others in RingCentral App

We need a way for our receptionists to use the RingCentral App to monitor and answer calls for their department directors. This is only available using the RingCentral Phone however the rest of our institution is using the RingCentral App for desk...
Tracey Lulek over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Create a virtual room for podcast recordings

As a podcaster, one of the biggest challenges I and my co-host face is to get a consistent audio (and video) quality for our show recordings. Since RingCentral already has a robust technology like RC Rooms, I think you folks can replicate the tech...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Customize Call Screening Prompt

We have been long-term customers of RingCentral, and it seems we recall that we were able to customize the "Call Screening Prompt" years ago, but the feature is no longer available. We have been able to customize almost all aspects of our callers'...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Ability to Delete Video Call Notifications on the RingCentral App

We would like the ability to delete the video notifications in the direct chats on the RingCentral app for data retention purposes. Currently, there is only the option to 'Like' or 'Bookmark' these notifications.
Cassandra Champney almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration