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RingCentral Web/Desktop App

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Display Desktop Notification Until Acknowledged

We would like to be able to set desktop notifications to display until acknowledged, so that we do not miss any notifications for incoming messages, missed calls, or voicemails. At this point in time, the Windows notification settings dictate how ...
Kiley Loveall 5 months ago in RingCentral Web/Desktop App 0 Under review

Smartphone App Switch b/w Accounts

I'd like to be able to switch between my multiple RC accounts on the Smartphone app without having to log out and back in. Right now I have to log out of the app and then log back in to the app with the other account credentials. (BTW the shortcut...
Guest about 2 years ago in RingCentral Web/Desktop App 12 Under review

display company name instead of phone number when using sms

Since we can't currently display the company main number when texting out - defaults to operator number - it would be great to have the company name, instead of the phone number, display when we text out to clients.
Reception 1 8 months ago in RingCentral Web/Desktop App 0 Under review

The ability to Mark texts unread when using the desktop application

One is able to mark texts unread in order to flag them for future reference when using the RingCentral app, however, when using the desktop application, this is not possible. sometimes if there is a response from the patient/client and the applica...
Dr. Silva 3 months ago in RingCentral Web/Desktop App 0 Under review

HUD Features

We would like to have the HUD active for some users at all times. The real issue is that the pop up for the HUD has to be opened each day, we would like to have the HUD pop up open automatically for the users if possible.
Jason Facey 4 months ago in RingCentral Web/Desktop App 1 Under review

Synchronize Workspace Calender with 0ffice 365 or google calender.

It will allow users to have an overview of the synchronized calender in one go and using only one application.
Karan Ramsorrun 4 months ago in RingCentral Web/Desktop App 0 Under review

Manually change status while "In a meeting"

While having your status follow your calendar, it is not possible to manually change your status from In a Meeting to anything else during scheduled times. Your status should allow manual override of In a Meeting should someone still need to accep...
Billy Creasy 3 months ago in RingCentral Web/Desktop App 0 Under review

Be able to turn off Emergency Location requests

Our company has no office; everyone works from their homes. Every day the RingCentral app asks for an emergency location. We have one mailing address and that's what I put in, but the next day it asks again. Being that everyone works from their ho...
J Lee Harshbarger 4 months ago in RingCentral Web/Desktop App 0 Under review

Call delegate should be able to access SMS messages in RC desktop

In the current state Call Delegates are not able to access/respond to SMS messages. The solution from technical support was that the user should share their RC login with their delegate. This is an obviously unacceptable solution and also not poss...
o365 admin 4 months ago in RingCentral Web/Desktop App 0 Under review

Add a "Thank You" Emoji

I would love to be able to reacted to messages with a "Thank You" emoji. I've attached the one used on Slack.
Rachael Simmons 3 months ago in RingCentral Web/Desktop App 0 Under review