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RingCentral Web/Desktop App

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User setting to show current call detail (phone number) or just presence status only in HUD

It would be helpful to have the option to show either the current call detail (the phone number that the agent is talking to) or simply the available/busy presence status only. For Administrators and Managers, the call detail is helpful. But ordin...
Josh Berman over 2 years ago in RingCentral Web/Desktop App 1 Under review

I would like to be able to label the numbers by company name in my phone so I know what company I am dialing out from.

if i own 10 companies i dont want to remember every phone number to dial out before i call. if i can click on app. click on phone symbol.pull the phone numbers down from the from: tab and see all my company names with ph#'s THAT WOULD BE GREAT!!
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

RC app softphone forwarding

My suggestion is to allow the RC phone app to accept transfers alongside its desktop app counterpart. This would be very useful for customers who do not have headsets and rely on their cellphones for using their RC account
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Call Screening on RC Unified App

Currently there is the call screening feature available on RC phone app on desktop. The call screening feature should also be available on the unified app.
Hannah Tieu over 2 years ago in RingCentral Web/Desktop App 0 Under review

An option to cancel the outgoing fax

customer requesting that We should have an option to cancel the outgoing fax message that they are sending like by mistake and to stop this from happening
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Enter button on compose message

Would like to have an Enter button on compose message that they Press instead of just pressing Enter to send message or option to turn the press Enter for sending message
Guest over 2 years ago in RingCentral Web/Desktop App 1 Under review

Host code for the Updated RingCentral Outlook Plug in

Cx wants to have the host code for the new version for RingCentral Outlook Plug in. The host code is available at the older version but cx still want that option to be available to the new version.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Mac RC App won't minimize

We should be able to minimize the app to reduce the screen real estate used. The Apple minimize button does nothing and manually you can only shrink the window to about 1/3 of the full screen.
Mitch Krayton over 2 years ago in RingCentral Web/Desktop App 0 Under review

Toggle from bottom posting posts to top posting posts

In the Classic version, I'm able to File>Preferences>Conversations>Posts Oder> and toggle between Top Posting and Bottom Posting.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Outbound Caller ID Drop-down Alphabetical

Allow the outbound caller ID drop-down to be sorted alphabetically. It is this way in the mobile app but not the desktop app.
Bethany Garcia over 2 years ago in RingCentral Web/Desktop App 0 Under review