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RingCentral Web/Desktop App

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User Can Monitor Calls Even Without a License

Can we have the option to set up a user without a license or digital line to be able to monitor calls? The user does not need to make and receive calls. The sole purpose is to just monitor calls of other users.
Guest 11 months ago in RingCentral Web/Desktop App 0 Under review

Be able to delete missed video calls in app

its annoying to see on dashboard
Guest 12 months ago in RingCentral Web/Desktop App 0 Under review

Please consider a feature that allows send a hyperlinked pic or logo via SMS

We provide links for our clients to send out to their own clients. It will be very useful to send a quick short and professional button that will take them to their website same as they do through email.
Guest 12 months ago in RingCentral Web/Desktop App 0 Under review

Ability to import contacts from a csv file

Transitioning to RingCentral from another system
Paul Viellieux 12 months ago in RingCentral Web/Desktop App 1 Already exists

Archive Messaging as SMS when sent from Text widget

If a user sends a 'SMS' by selecting a Company contact from Text widget it should send out the SMS gateway and provide archiving as normal personal contact. We need this feature to ensure proper compliance of any texting. Or allow Admin to remove ...
Alex Obert 12 months ago in RingCentral Mobile App / RingCentral Web/Desktop App 0 Under review

Use scanner directly when composing a fax like it was on the previous version of the app.

the "office@hand Phone" app allowed the user to send a fax by either choosing a file to attach or scanning the document dirctly into the body of the message. The new "At&T office@hand" does not give the option to scan directy for the fax. this...
Guest 12 months ago in RingCentral Web/Desktop App 0 Under review

Scheduling video only within the RingCentral App

No description provided
Brita Rust almost 2 years ago in RingCentral Web/Desktop App 0 Already exists

Disable incoming calls when on a queue call

Our agents are on queue calls, but they get spam calls directly to their direct phone numbers. This confuses them, as they think that they're missing calls. It's also distracting for them. There should be a way to not get notified of incoming call...
Brandon Carr 12 months ago in RingCentral Web/Desktop App 0 Under review

Fax Success Rate Data

Provide a metric to measure how often faxes are successfully sent
Roland Angoluan 12 months ago in RingCentral Web/Desktop App 0 Under review

While on the phone tab on ring central application it would be nice to see if my other team members are on the phone, instead of having to toggle over to the Messages tab.

While on the phone tab on ring central application it would be nice to see if my other team members are on the phone, instead of having to toggle over to the Messages tab
Guest 12 months ago in RingCentral Web/Desktop App 1 Under review