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RingCentral Web/Desktop App

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Need Lists option for Texting

I'm quite surprised this feature is not available and it was one of the main reasons I upgraded my account. I need to be able to organize my customers into different lists and be able to send them mass emails. ie: let's say I have 100 customers an...
Guest over 1 year ago in RingCentral Web/Desktop App 5 Under review

Enable "pause/mute" automatic call recording for call queue

Currently we are unable to pasus or mute recording in a call acceptted via call queue if we have automatic recording turned on. Please implement this feature as this will be a breach of Australian regulations.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Leave comments on a repeating task and make those visible throughout the life of the task

In Classic version I could add a comment/reply that would be visible to users everyday of the task. So on Monday I could make a comment and on Thursday that comment is still visible on a daily repeat task. On the new version a comment made on Mond...
Guest over 1 year ago in RingCentral Web/Desktop App 2 Under review

Feature for Super Admins to Control Text Recordings in User Template

Currently, the only way for Super Admins to control the text recording would be under the Administrative settings in the RingCentral app. Super Admins can enable or disable message data exports for users. Along with that, there should also be an o...
Hannah Tieu over 1 year ago in RingCentral Web/Desktop App 0 Under review

Label faxes for future download

so i can come back to the fax and download it later
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

auomated option for calls to be forwarded to specific numbers

right now we have a custom rule for it but i have to create it manually every month .what i suggest is an option where calls are forwarded to a cell every week it changes but effective for a year not just a rule for a month
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Pin conversations so they remain visible even in 'Show Unread' view

I have about 300 conversations/teams/etc in the left panel so I obviously ALWAYS have the 'Show Unread' on since scrolling through that long list is horribly inefficient. However, there are 4 or 5 conversations that I would want to pin to the top ...
Genevieve Riverin over 1 year ago in RingCentral Web/Desktop App 1 Under review

RC app pops up automatically minimized when the call was answered by other user.

Would like to add the feature to automatically minimized the app on my desktop computer when the call was answered by other user.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Use RingCentral desktop app as an alarm in case of fire.

We, Driving Force, do not have land lines at some of our locations and exclusively use the RingCentral app on desktop and/or mobile devices. Looking for a method to alert personnel in specific buildings (i.e., only alert those in a building that i...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Add more filters to the All Calls page in the RC App

We need more filters! Currently I can only filter by contact. I should be able to filter by inbound calls, outbound calls, by date, length of call, company contacts, and guest contacts
James Esch over 1 year ago in RingCentral Web/Desktop App 0 Under review