I'm quite surprised this feature is not available and it was one of the main reasons I upgraded my account. I need to be able to organize my customers into different lists and be able to send them mass emails. ie: let's say I have 100 customers an...
Enable "pause/mute" automatic call recording for call queue
Currently we are unable to pasus or mute recording in a call acceptted via call queue if we have automatic recording turned on. Please implement this feature as this will be a breach of Australian regulations.
Leave comments on a repeating task and make those visible throughout the life of the task
In Classic version I could add a comment/reply that would be visible to users everyday of the task. So on Monday I could make a comment and on Thursday that comment is still visible on a daily repeat task. On the new version a comment made on Mond...
Feature for Super Admins to Control Text Recordings in User Template
Currently, the only way for Super Admins to control the text recording would be under the Administrative settings in the RingCentral app. Super Admins can enable or disable message data exports for users. Along with that, there should also be an o...
auomated option for calls to be forwarded to specific numbers
right now we have a custom rule for it but i have to create it manually every month .what i suggest is an option where calls are forwarded to a cell every week it changes but effective for a year not just a rule for a month
Pin conversations so they remain visible even in 'Show Unread' view
I have about 300 conversations/teams/etc in the left panel so I obviously ALWAYS have the 'Show Unread' on since scrolling through that long list is horribly inefficient. However, there are 4 or 5 conversations that I would want to pin to the top ...
Use RingCentral desktop app as an alarm in case of fire.
We, Driving Force, do not have land lines at some of our locations and exclusively use the RingCentral app on desktop and/or mobile devices. Looking for a method to alert personnel in specific buildings (i.e., only alert those in a building that i...
Add more filters to the All Calls page in the RC App
We need more filters! Currently I can only filter by contact. I should be able to filter by inbound calls, outbound calls, by date, length of call, company contacts, and guest contacts