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RingCentral Web/Desktop App

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Outbound call from deskphone when double-click number in call history on desktop app

Currently, if you double-click a phone number in the call history on the desktop app it initiates the call via the computer. Looking for method where it will initiate the call on the desktop phone instead. Need to use desktop phone for the call an...
Guest 12 months ago in RingCentral Web/Desktop App 0 Under review

Different physical phone ring tone or user whisper at pick up for queue calls vs direct dials.

All of my users are in a mixed phone environment, they receive queue calls at anytime and direct dials. Users have no real way of quickly separating the two before they answer a physical phone.
Guest 12 months ago in RingCentral Web/Desktop App 1 Already exists

Airpods not working on the desktop rc app

the desktop rc app is not supporting the airpods but before it works with the old app
Guest 12 months ago in RingCentral Web/Desktop App 0 Under review

set retention period for RC App team messages by team

Different types of team require different retention periods - for example we have project teams where the retention period will vary by project life and more social teams where we only need a short period. At the moment, all periods have to be set...
Guest 12 months ago in RingCentral Web/Desktop App 0 Under review

Ability to track who disabled an account in the RC app using the audit trail

If an admin disables an account we don't know who? Especially in very large accounts?
Don Marshall 12 months ago in RingCentral Web/Desktop App 0 Under review

Put RingCentral Phone into main RingCentral app

When trying to make a call from the main RingCentral app, I can't because the RingCentral Phone app isn't installed. I can join meetings, send messages, tasks, events, etc, but I still need the old app to make a phone call. Please put all of the n...
Dave Mathias 12 months ago in RingCentral Web/Desktop App 1 Already exists

Text Send button

Add a 'send' button to send a text similar to the 'send now' on the fax option. Would avoid confusion of how to send a text. I believe the desk phone app had a send button.
Guest 12 months ago in RingCentral Web/Desktop App 0 Under review

Have the ability to pin Max Q and desktop app to be always on top

This feature would be useful when you have many windows open. This would keep the application in the most prominent position.
Marty Mullane 12 months ago in RingCentral Web/Desktop App 0 Under review

Export tasks to Google or Outlook calendar

We use a Google Calendar to manage office appointments and meetings. Would be nice to export tasks to the calendar so we can keep everything centralized.
Guest 12 months ago in RingCentral Mobile App / RingCentral Web/Desktop App 1 Under review

Screen stays on and available, even when you switch off the ringcentral app

Screen stays on and available when you switch off of the app, go to another tab... dueing working hours.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review