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RingCentral Web/Desktop App

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On Admin side, status icons for both User and Phone on 'Users with Extensions'.

While setting up, and troubleshooting user and phone issues, we're finding that the status icons are a tad misleading. While a User status may show green, you have to go into their account, click down to Phones, over to Phones, etc. to then see if...
Joe Cache - 1601 almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Sharing a voicemail

There is no easy way to get a voicemail to a coworker without downloading and sending. Because our email is cloud based we have no access to audio from our email.
Brent Noel almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Increase SMS character capacity from 1000 to 2000

Increase SMS character capacity from 1000 to 2000
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Release Notifications ahead of schedule

When updates/ new releases are scheduled send customers an email notification with changes to expected ahead of implementation.
Janelle Chard almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Make Text Highlighting Actually "Work"

In the new RingCentral desktop app, when RC identifies a number as a phone number (mostly incorrectly), it's very difficult to actually click-and-drag style highlight that number to copy and paste (I think because of the call, text pop-up that hap...
Kevin Seymour almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Persistent presence 'dots' on Messages/Team chat/Contacts windows.

Still new to RC and exploring about - and finding that certain items, while seemingly logical, aren't programmed in. (Well, 98% programmed...) What I mean by this is there are the Presence 'dots' (status colors) for when you are seeing the users u...
Joe Cache - 1601 almost 2 years ago in RingCentral Web/Desktop App 2 Under review

Disable entering extension when the call has gone to a voicemail message.

If an external call dials a direct line on your numbers list, it shouldn't have the ability to transfer to any extension on your extensions list. I had an external number dial a direct line that goes straight to voicemail, but they were able to hi...
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Add private call parking to the RingCentral app

Private call parking and HUD could be useful features to the new RingCentral app as it were on the RC Phone for Desktop app
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Outbound Calls Information

When doing an outbound call, we can provide the reason of the call and have a key press option if the customer wants to speak to a representative
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Allow Use of any Number as Caller ID by Any User from Any Site

We would like to the ability to use any number we own in our system as caller ID for any user, regardless of which site they are associated with. When Multi-Site settings are in use, only numbers associated with Company Site can be shared across t...
Tim Lopez almost 2 years ago in RingCentral Web/Desktop App 1 Under review