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RingCentral Web/Desktop App

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Inactivity timer settings

Add the ability to select the time frame that triggers a user's status to go from available to idle/invisible. Make the "inactivity time" a selectable value.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Pull calendar out of video and make it it's own icon

Pull calendar out of video conferencing and make it a separate icon similar to how Microsoft Teams does it.
Craig Miceli over 1 year ago in RingCentral Web/Desktop App 0 Under review

Combine internal messaging with SMS messaging

The iphone and Google phones show the benefit of combining internal messaging and sms in the same app. It would be more intuitive vs having to go to phone for SMS and messaging for internal messaging. Ideally, the app could be "smart" and determin...
Craig Miceli over 1 year ago in RingCentral Web/Desktop App 0 Under review

Non-Ring Central Numbers Added on Presence

To personalize each employee's experience, if numbers could be added to Presence/preset numbers on their desktop phones, it would streamline the process of dialing the same numbers every day - even if the admin hasn't added them as a company contact.
Danielle Arnold over 1 year ago in RingCentral Web/Desktop App 0 Under review

Hide folders in Show Unread state

The toggle for showing only unread messages is great, but when you also have folders for organizing teams, it gets very weird. If you toggle to Show Unread, the folders still show. You only want to find the unread messages, but you might feel like...
Rick Case x567 (PT) over 1 year ago in RingCentral Web/Desktop App 0 Under review

Route incoming to an extension based on the caller's area code.

Route incoming to an extension based on the caller's area code.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Microsoft Teams is set as priority for Mic Permissions

When Ringcentral and Microsoft Teams are running side by side, Ringcentral desktop App will have errors asking users to allow microphone access. Not sure if this is something that could be fixed on the Ringcentral side.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Toggle rollover Pop-Up on numbers in RC App

The pop-up you get over your mouse when rolling over a number in the RC Application can be annoying. It prompts you to 'Call, Text, Add Contact' and most people don't utilize that. a Toggle Option would be appreciated.
Aaron Claybourn over 1 year ago in RingCentral Web/Desktop App 0 Under review

Change RingCentral App task completion symbol for multiple assignees or provide more information for viewer

Currently, Glip tasks with multiple users assigned have a progress bar. Most of our users reported they did not know where to go to check off that they completed their part. There needs to be more information given to the user to let them know tha...
Craig Miceli over 1 year ago in RingCentral Web/Desktop App 0 Under review

Show last name or last inital in groups

Names displayed in direct message groups have no last name or last Initial, making it hard to distinguish between people with the same first name.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review