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RingCentral Web/Desktop App

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Option to limit number of sent SMS per day

Add an option to limit SMS per user or per role. A cap to prevent sending too many texts.
Valerio Santos 9 months ago in RingCentral Web/Desktop App 0 Under review

Organize Tasks by Due TIME

In the previous version of Glip/RingCentral App, when you would view all of the tasks, it would organize them by the due time (if there was a due time) and show the due time clearly. This does not happen in the new app. It's caused lots of late ap...
Benjamin Pina 9 months ago in RingCentral Web/Desktop App 0 Under review

Phone Status on the Taskbar

Is there a way that you can make the status(available, do not disturb, invisible) reflect in the RingCentral icon on the taskbar - green, red, or gray dot? Sometimes I'd go on Do Not Disturb to wrap up a ticket after a long call. There'd been a fe...
Catherine Asis 9 months ago in RingCentral Web/Desktop App 0 Under review

@Mentions to show new in the same as chats

I have my chats showing new at the bottom, but the @Mention page always shows new at top. This is inconsistent and causes confusion.
Joo Kim 9 months ago in RingCentral Web/Desktop App 2 Needs more information

Prevent app from minimizing to system Tray

When I log in the following day, open up Ring Central and go to take a call, the client is often bugged out and the call never comes through which If I were one of our customers that just waited on hold for 30 minutes only to find the person that ...
Travis Winston 10 months ago in RingCentral Web/Desktop App 1 Under review

Synchronize iCloud contact to Service Web

Our customer would like to synchronize his iCloud contacts to the RingCentral desktop app. A work around was provided to download customer VCF then convert to a CSV file then upload it to the service web.
Erik Jitomo 10 months ago in RingCentral Web/Desktop App 0 Under review

Encryption for Text Messages

When staff members send an e-mail with numbers, the e-mail is encrypted, blocked, or automatically masks the numbers. Can this be done in the RingOffice Text Messaging feature?
Tommy Lentz 10 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Call pick up using RingOut feature via HUD

We use Thin Clients with a Deskphone. It would be useful for users to pickup calls from other users when not at their desks. In the HUD when a users line/phone is ringing a Call pick up option will appear. Could it be possible that this would work...
Wayne Boyce (Ext:313) 10 months ago in RingCentral Web/Desktop App 0 Under review

Super Admins should be able to delete anything at anytime

other non admin users do post files to RC. These files are constantly being updated by other users and admins creating numerous verisons of the same file. Super admins should be able to go it and delete attached files and links at any time to help...
Ronald Ceniceroz 10 months ago in RingCentral Web/Desktop App 0 Under review

Caller details when forwarding to external number

When you call the number: (800) 419-1900 and press 1 it is going to my personal mobile phone: (815) 670-6400. But when they call me from RingCentral I need to know from where they are coming
Rafael Umali 10 months ago in RingCentral Web/Desktop App 0 Under review