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RingCentral Web/Desktop App

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Showing available when connecting to a call

Currently when we make a call out to someone, the status shows as available until we are connected to the other person. This should show as "on a call" during this time as well. Sometimes we have receptionists looking to transfer a call and they s...
Brayden McGraw 6 months ago in RingCentral Web/Desktop App 0 Under review

DND for Invisible Status

Make it so when you go invisible, DND is enabled as well so you do not get calls. We have receptionist that sometimes leave during office hours and the DND status makes it look like they are in the office still when they are not.
Brayden McGraw 6 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Limit number of calls presented to a queue

customer had 3 phone liness before switching to Ring. Fourth caller got a telco busy-we want to replicate
Unified Technologies 6 months ago in RingCentral Web/Desktop App 0 Under review

Add URI Scheme to rcapp:// to bring up SMS Conversation

There needs to be a URI Scheme that brings up the RC app to a specific SMS conversation. Something like: rcapp://sms?number=<phone number>. RC has implemented various other URI schemes for some functions in RCApp, but not to get to SMS? http...
Frank Busal-1100 6 months ago in RingCentral Web/Desktop App 1 Under review

Add a disclaimer/link or remove non-functional settings from apps that show them as available.

This is regarding the RingCentral MVP app and the cell phone apps and their functionality for forwarding calls. As confirmed by two of your support reps and a support supervisor, the call forwarding from another forwarded call ( Ring in Order ) do...
Steve Wilson 7 months ago in RingCentral Web/Desktop App 0 Under review

Analytic App that could be run on a laptop connected to the customers LAN. This program would analyze and verify that all necessary parameters are being met on the associated router. Open ports, QOS, Etc.

Pre installation actions.
Stephen Shaffer 7 months ago in RingCentral Web/Desktop App 0 Under review

Ring Central MVP Silent Uninstall for user-installed .exe?

Issue: Please provide an automated "silent" way to uninstall the user-installed version of the Ring Central MVP application for Windows desktop. Workarounds: I am able to manually uninstall it when logged in as the user from either the Control Pan...
Peter Z. 7 months ago in RingCentral Web/Desktop App 0 Under review

Connectors for Avaya Cloud Office to use with the Microsoft Power Suite

This would allow for more automatic integration between Microsoft Apps and Avaya. These would be for things like posting in chats/teams or creating Tasks, Events, and Meetings depending on data received from another source (a new email, data from ...
Michael Myrtle 7 months ago in RingCentral Web/Desktop App 0 Under review

Add the capability to input the "To", "Company" & "Phone No" to all fax coversheets.

When sending a fax, although there are the fields of To, Company & Phone No., there appears to be no way to add that informaiton of the Fax Coversheet. Yet it asks for the fax number and which coversheet you want to use, along with being able ...
Debbie Cagle 7 months ago in RingCentral Web/Desktop App 0 Under review

Call queue auto answer

Allow for auto answer in from a call queue or set up a simple hunt group from main lines. allowing customers to pickup the handset and answer the phone on Deskphones
Dustin Kain 7 months ago in RingCentral Web/Desktop App 0 Under review