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RingCentral Web/Desktop App

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Make my active phone number Highly Visible inside my desktop phone application

I manage 3 different Ring Central phone numbers. Would you folks make the phone number that is active inside my desktop phone application Highly Visible at all times when I am in the desktop application? Maybe in the blue ribbon at the top.
Craig Duran about 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

All users should see voicemail and text messages

All users should be able to see text messages and voicemails and not just the assigned "operator". With several users it's difficult if only one person can see voicemails and texts, especially in a busy office so it would nice if other users could...
PSIA AASI Northwest about 1 year ago in RingCentral Web/Desktop App 0 Under review

POP feature having agency management customers exhibit when calling into office

https://www.hawksoft.com/agency-management-system/tour/phone-integration/ Ring Central is a highlighted vendor of Hawksoft for this feature platform. Hoping to make this a reality because this is why I came to Ring Central.
Steven Hauck about 1 year ago in RingCentral Web/Desktop App 0 Under review

Requesting disabling of Chat, Texting, Video Conferencing from the computer and mobile application

I need to disable chat/texting/and video conferencing due to compliance rules (as we are in the financial services industry). Our firm will only be utilizing ringcentral for inbound/outbound calling. This is a requirement of our compliance departm...
Smita Samant about 1 year ago in RingCentral Web/Desktop App 0 Under review

Sub Team or Team Channel

We would create a Team and then create a sub team or team channel. The team will always remain but the channel will come and go based on what projects we are working on. So when I go check on where we are on a particular topic, I don’t have to scr...
Larry Davis about 1 year ago in RingCentral Web/Desktop App 0 Under review

Conference calling from the computer should utilize the calling method chosen for the computer

When placing a new conference call from the computer it always uses the computer's microphone and speaker. It should utilize whatever calling method is chosen for the extension's settings (RingOut, RingOut to a specific device, etc.)... or it ough...
Craig Rhinehart about 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Display agents name when Main Menu calls to agent extensions are presented to pickup members

As a pickup member it will be really useful to be able to see a presented call label change from 'To Main Menu' to the 'Agents Name' when external callers dial our main company number and dial an agents extension. This will help pickup members asc...
Hasan Qummi about 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Add Salesforce an option for Archiver

Useful to log faxes & contents for more than 60 days.
Kim Pham-Gallihugh about 1 year ago in RingCentral Web/Desktop App 0 Under review

Create Teams with Workspaces

It would be great if we could create a team (public or private) add users and then once the team has been created, we have the ability to create Workspaces and sub-workspaces. For instance, I have a subcontractor I want to communicate with in my R...
Jeremy Monroe about 1 year ago in RingCentral Web/Desktop App 0 Under review

Fax Word Docs

I was able to fax files with .doc and .docx with .pdf Now, only .pdf's get through. I read there was an update that dropped the .doc extensions. Please bring this back.
Steven Dexheimer about 1 year ago in RingCentral Web/Desktop App 0 Under review