RingCentral Web/Desktop App

To make sure only admin or management can change status to take calls, and should not be available to users/non admin to use DND.

With the RC App feature, I thought it would be cool if we could send Video Messages, similar to VoiceMail. This would be great feature to add for the holiday season, or leaving a video message when a person doesn't answer the phone.

It would be useful to have 2 email addresses available under the company contact instead of just one. The purpose of the 2nd email is to allow the user to be reached at an alternate email address, if needed,

In the new RingCentral desktop app, when RC identifies a number as a phone number (mostly incorrectly), it's very difficult to actually click-and-drag style highlight that number to copy and paste (I think because of the call, text pop-up that hap...

If an external call dials a direct line on your numbers list, it shouldn't have the ability to transfer to any extension on your extensions list. I had an external number dial a direct line that goes straight to voicemail, but they were able to hi...

That way I can see the name of the person calling.

When doing an outbound call, we can provide the reason of the call and have a key press option if the customer wants to speak to a representative

Some folks communicate with me over SMS, especially those who don't work at my agency. Some folks communicate over RC Messaging. On the Windows, Web and Mobile app, I'm constantly losing messages or toggling between the phone tab (to get SMS messa...

Add hotkeys to the new RC app to take incoming calls. this is useful and convenient for the users who are doing multi tasking.

Increase The Length Of Time Faxes Remain Available In The Sent Folder to a minimum of ONE YEAR!!! I access RingCentral through a Browser on my desktop computer. Marvin P Stein / marvin@marvinpstein.com / 01/05/2021