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RingCentral Web/Desktop App

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Enable Call Monitoring on a Three-way Call

Current call monitoring only works on a normal phone call, it would benefit the customers who can monitor all calls within the company even if it is a three-way call.
Johnsilou Castillano about 22 hours ago in RingCentral Web/Desktop App 0 New

Restore Display of Prefixes and Suffixes in RingCentral Google Contact Full Name Field

Restore the display of prefixes and suffixes in the contact full name field within RingCentral's RCApp. This would enhance contact organization and improve efficiency for users who rely on these details for identifying company names in incoming ca...
Leigh Baltazar about 22 hours ago in RingCentral Web/Desktop App 0 New

Launch app or website needs a parameter without formatting

In the Desktop app settings > Phone, there is an option for launching an external app or website for incoming calls. However, the parameters provided do not include an option to search the caller's 10 digit number without formatting. The URL I ...
Neostella Admin about 23 hours ago in RingCentral Web/Desktop App 0 New

Ability to see the full list of names for React

We would like to have the ability to able to see the full list of names/participants when they leave a reaction to your post/message using the RingCentral Teams app.
Alber Evangelista 2 days ago in RingCentral Web/Desktop App 0 New

Toggle which SMS account I am viewing and sending messages from.

For back story, my company communicates with clients via SMS and our assistant handles most of the commination's but some times I also need to use our main lines number to send/receive SMS. The only option currently is for me to sign into my assis...
Chance Stein 2 days ago in RingCentral Web/Desktop App 0 New

Ability to group and sort HUD contacts

Need the ability to sort HUD contacts by first name, last name, or department. Also, need the ability to create folders for grouping contacts.
Stephen Kone 2 days ago in RingCentral Web/Desktop App 0 New

For Fax cover sheet

For Fax cover sheet allow you to input to whom the fax is being sent to without entering their name and Fax# into contacts. Why would we want to enter into contacts a persons name at a mortgage company with a Fax# when we probably will never send ...
Steven Lipstone 6 days ago in RingCentral Web/Desktop App 0 New

a custom role for message, video, text, and webinar

I think we need the capability to a customize a role for message, video, text, and webinar
Andrea Higgins 6 days ago in RingCentral Web/Desktop App 0 New

Overwrite status synced with Google and Outlook calendar

It is a benefit, that RingCentral MVP (and the partner brands) syncs the status with workplace systems from Google and Microsoft.But it there are situations where the user likes to set the status manually to 'available' and so overwrites the synce...
Peter Wenger 6 days ago in RingCentral Web/Desktop App 0 New

Ability to keep phone calls within RC app only (no pop up separate window) like RC phone app

When I upgraded from RC Phone app to unified RC App, I noticed that active calls would pop up in a separate window. I don't want calls to pop up in a separate window because it causes clutter and makes it harder to get to the active call in order ...
Skylar Heath 7 days ago in RingCentral Web/Desktop App 0 New